IT28793: SPECTRUM CONTROL UPGRADE FAILS WITH ERROR" BPCIN0004E AN ERROR OCCURRED DURING THE INSTALLATION OF THE DEVICE SERVER COMPONENT"

IBM Spectrum Control 5.3.4 (September 2019)

APAR status

• Closed as program error.

Error description

• SC upgrade from 5.2.17 to 5.3.0.1 fails at Device server
  component when OS locale is LANG=Ja_JP
  
  Error lax file
  ------------------------
  019-02-20 17:19:54.916+0900 INFO   Trying to connect to the
  server.
       [echo] The data collector failed to connect to the server.
  The message logged by the data collector is: "2019-02-20
  17:19:47.391 BPCCA0002E
  ·f·[·^·E·R···N·^·[··Ahttps://XXX.XXXX.japan.ibm.com:9551
  ··X·g···[·W····T·[·r·X·················B". Check the connection
  information in setup.properties and server.properties under conf
  folder.
  2019-02-20 17:19:54.916+0900 INFO   The data collector failed to
  connect to the server. The message logged by the data collector
  is: "2019-02-20 17:19:47.391 BPCCA0002E
  ·f·[·^·E·R···N·^·[··Ahttps://XXX.XXXX.japan.ibm.com:9551
  ··X·g···[·W····T·[·r·X·················B". Check the connection
  information in setup.properties and server.properties under conf
  folder.
  2019-02-20 17:19:54.917+0900 ERROR StatusUpdater targetFinished
  org.apache.tools.ant.BuildException BPCIN0004E An error occurred
  during the installation of the Device server component. Review
  the log files in the /opt/IBM/TPC\logs directory for additional
  information.
  2019-02-20 17:19:54.921+0900 INFO StatusUpdater targetFinished
  Target = install_dataCollector
  2019-02-20 17:19:54.922+0900 ERROR StatusUpdater targetFinished
  org.apache.tools.ant.BuildException
  /opt/IBM/TPC/datacollector.bak does not exist.
  

Local fix

• Change the OS Language
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control users upgrading a Japanese OS Spectrum  *
  * Control                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Spectrum Control upgrade from 5.2.17 to 5.3.0.1 fails        *
  * while upgrading the Device server component when             *
  * the OS locale is LANG=Ja_JP                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Bypass upgrading to 5.3.0.1, and upgrade instead to 5.3.4 or *
  * higher                                                       *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Control 5.3.4   [ 5.3.4-IBM-SC ]
  
  ( release target September 2019 )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels