IBM Support

IT28737: WINDOWS CLIENT MAY CRASH ON STARTUP WITH GENERATING A CRASH DUMP

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Client programs like dsmc.exe, or dsmadmc.exe may crash on
startup with generating a crash dump in case that it fails to
retrieve data from Win32_OperatingSystem WMI class.  The failure
 may be caused by the corruption of WMI repository.

Stack information of dsmc.exe is like below:

KERNELBASE.dll, RaiseException()+104 bytes
VCRUNTIME140.dll, CxxThrowException()+194 bytes
dsmc.exe, WMIWindowsProductInfo::WMIWindowsProductInfo()+124
bytes
dsmc.exe, getModel()+41 bytes
dsmc.exe, dsGetSystemInfo()+238 bytes
dsmc.exe, GetBootPath()+121 bytes
dsmc.exe, psFileSubsystemInit()+2902 bytes
dsmc.exe, FileSubsystemInit()+44 bytes
dsmc.exe, dsCommonInitRemaining()+318 bytes
dsmc.exe, dsCommonInit()+138 bytes
dsmc.exe, dscInit()+162 bytes
dsmc.exe, dscmain()+28 bytes
dsmc.exe, main()+30 bytes
dsmc.exe, __scrt_common_main_seh()+268 bytes
KERNEL32.DLL, BaseThreadInitThunk()+20 bytes
ntdll.dll, RtlUserThreadStart()+33 bytes


Tivoli Storage Manager Versions affected:
IBM Spectrum Protect Client all supported version on Windows
platform


Initial Impact:
Medium

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Spectrum Protect client versions 7.1.8 and  8.1 running  *
* on Microsoft Windows.                                        *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See ERROR DESCRIPTION                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available. This problem is currently *
* projected to be fixed in level 7.1.8.7 and 8.1.9. Note that  *
* this is subject to change at the discretion of IBM.          *
****************************************************************

    



Problem conclusion


    

  • The code has been changed so currently the Client stops
processing if the WMI repository is corrupted.
However the testflag SKIPWMIERROR allows the operation to
continue.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT28737
    • 

  • Reported component name
    TSM CLIENT
    • 

  • Reported component ID
    5698ISMCL
    • 

  • Reported release
    81W
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2019-04-09
    • 

  • Closed date
    2019-06-17
    • 

  • Last modified date
    2019-11-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Modules/Macros


    

  • dsmc

    



Fix information


    

  • Fixed component name
    TSM CLIENT
    • 

  • Fixed component ID
    5698ISMCL
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            13 February 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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