IT28232: ALERTS FOR PROBE FAILURES SEEN BY CUSTOMER; NO FAILED PROBE APPARENT IN THE LOGS OR GUI

APAR status

• Closed as program error.

Error description

• Alerts for probe failures seen by customer; no failed probe
  apparent in the logs or GUI
  
  DETAIL OF PROBLEM:
  IBM Storage Insights is capable of sending alerts for failed
  monitoring tasks to end-users; in certain situations these
  alerts are being sent to users, when there is no failed probe
  task visible in the GUI.
  
  The cause of these misleading alerts being sent is when a probe
  is started, while an existing probe of the same device is
  already in progress.  The failure messaging about the probe
  already in progress is intentionally not displayed in the
  Storage Insights GUI by design; the alerts for these jobs
  however was not disabled.
  
  This APAR will disable alerting for jobs that fail due to a
  previous job still running for the same device, thus avoiding
  unnecessary customer alerting.
  
  
  RECREATE STEPS:  N/A
  ________________________________________________________________
  
  ________________________________________________________________
  Problem as described by customer:  	SI Generating Probe Status
  Errors for Arrays But In Probe Logs there is no error shown
  Initial customer impact (low/med/high): low
  

Local fix

• Local Fix:  N/A.  Fix coming in future Storage Insights upgrade.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users probing storage devices           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Storage Insights is capable of sending alerts for failed *
  * monitoring tasks to end-users.  In rare situations these     *
  * alerts are being sent to users when there is no failed probe *
  * task visible in the GUI.                                     *
  *                                                              *
  * The probes are the cause of these misleading alerts:         *
  * if a probe is started while an existing probe of the same    *
  * device is already in progress.                               *
  *                                                              *
  * The failure messaging about the probe already in progress    *
  * was intentionally not displayed in the Storage Insights GUI  *
  * by design. However, the alerts for these job failures were   *
  * not disabled.                                                *
  *                                                              *
  * This APAR disables alerting for jobs that fail due to a      *
  * previous job still running for the same device, thus         *
  * avoiding unnecessary customer alerting.                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q19   [ 5.3.5-IBM-SC ]
  
  ( release target November 4Q 2019 )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels