IBM Support

IT28146: ANR3660E MIGHT BE REPORTED FOR CONTAINERS IN S3 TYPE CLOUD POOLSSTORED IN AMAZON WEB SERVICES.

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • In S3 type cloud pools stored in Amazon Web Services (AWS), if a
    CloudURL is improperly configured to include a bucket name, some
    of the containers might be unreadable because of an incorrectly
    saved container name.
    In this improper configuration, there is the bucket name from
    the CLOUDURL, but there is also a BUCKETNAME parameter on the
    stgpool. When referring to these two names, the bucket name from
    the CLOUDURL will be referred to as 'BUCKETNAME from CLOUDURL',
    and the BUCKETNAME parameter on the stgpool will be referred to
    as 'BUCKETNAME from stgpool'.
    
    Under the APAR condition you might see the following message
    reported in the actlog:
    ANR3660E An unexpected error occurred while opening or writing
    to the container. Container <BUCKETNAME fom
    CLOUDURL>/<BUCKETNAME from stgpool>/<subdirname>/<objectkey> in
    stgpool <AWSPOOL> has been marked as UNAVAILABLE and should be
    audited to validate accessibility and content.
    
    If you are exposed to the symptom documented with this APAR you
    might also see the symptom as documented with
    IT26780: S3 AWS TYPE CLOUD CONTAINERS MIGHT REMAIN IN THE CLOUD
    AFTER BEING DELETED FROM SPECTRUM PROTECT SERVER
    https://www-01.ibm.com/support/docview.wss?uid=swg1IT26780
    
      IBM Spectrum Protect Versions Affected: 7.1.7 and newer
    servers
      Customer/L2 Diagnostics (If Applicable)
      As server instance user you can use the following DB2 commands
    to confirm you are exposed to the symptom documented with this
    APAR:
        db2 connect to tsmdb1
        db2 set schema tsmdb1
        db2 "select count from sd_containers where type=3 and
    cntrname LIKE '<BUCKETNAME from CLOUDURL>/<BUCKETNAME from
    stgpool>%' "
    
      If the select returns a count > 0 you are facing the symptom
    documented here.
    
      Initial Impact: Medium
      Additional Keywords: AWS container SD cloud tsm TS000892900
    

Local fix

  • contact IBM support to get instructions to rename the affected
    containers.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 8.1.6.200 and 8.1.8. Note    *
    * that this is subject to change at the discretion of IBM.     *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Linux, and
    Windows.
    Platforms fixed:  AIX, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT28146

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-02-18

  • Closed date

    2019-03-04

  • Last modified date

    2019-03-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81L"}]

Document Information

Modified date:
09 September 2021