IT28100: "(HTTPCLIENTERROREXCEPTION) REPORTS:(400 NULL)" MESSAGE ON FILE RESTORE FOR FILES CONTAINING NON-ASCII CHARACTERS

APAR status

• Closed as program error.

Error description

• The file level restore of a file containing non-ASCII characters
  in the path or name will not appear to start as seen from the
  GUI but it actually starts and fails immediately as seen in the
  logs.
  
  In the restore job log the following will be seen :
  
  ERROR,<JobId>,<timestamp>,2,REST API error. Exception
  (HttpClientErrorException) reports: (400 null)
  ERROR,<JobId>,<timestamp>,2,Failed to load source item
  (https://<SPPIP>/api/endeavour/search?filter=%5B%7B%22property%2
  2%3A%22...0031%22%7D%5D).
  ERROR,<JobId>,<timestamp>,2,Load inventory data: Failed (0
  objects)
  ERROR,<JobId>,<timestamp>,2,Load inventory data: Failed (0
  objects)
  
  in the virgo log :
  
  [<timestamp>] INFO http-nio-8082-exec-7
  org.apache.coyote.http11.Http11Processor Error parsing HTTP
  request header
  Note: further occurrences of HTTP header parsing errors will be
  logged at DEBUG level.
  java.lang.IllegalArgumentException: Invalid character found in
  the request target.
  The valid characters are defined in RFC 7230 and RFC 3986
  at...
  ...
  [<timestamp>] ERROR asyncTaskExecutor-1738
  com.catalogic.ecx.serviceprovider.recovery.common.Util <JobId>
  REST API error.
  Exception (HttpClientErrorException) reports: (400 null)
  
  IBM Spectrum Protect Versions Plus Affected: 10.1.x
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPLUS, TS001865297
  

Local fix

• Mount the needed guest disk in another running VM as follows :
  'Manage Protection'
  -> 'Hypervisors'
  -> 'VMware'
  -> 'Restore'
  -> Select the guest to restore from
  -> Select the guest disk where the data to restore resides so it
  is seen on the left side in the 'restore list'
  -> Click on 'Options'
  -> Choose the Restore Type
  -> In Destinations, select 'Alternate ESX Host or Cluster' view
  mode
  -> select the needed ESXi or cluster target
  -> at the bottom of that section fill in the desired target
  Guest details :
     'Destination VM'
     'Destination Disk Mode'
     'Destination Controller Type'
     'Destination Controller Address #'
     'Destination Controller LUN #'
  -> Proceed to the mount
  or
  Restore the entire VM then copy the needed files and folders
  from the restored guest.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.1, 10.1.2, 10.1.3      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in 10.1.3 patch1 and 10.1.4. Note that *
  * this is subject to change at the discretion of IBM           *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been updated to encode the path
  which will allow non-ASCII files to be restored.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels