IT27983: ANR0481W Client session incorrectly canceled due to commtimeout.

7.1.10.000-TIV-TSMSRV-WIN
7.1.10.000-TIV-TSMSRV-SolarisSPARC
7.1.10.000-TIV-TSMSRV-Linuxx86_64
7.1.10.000-TIV-TSMSRV-Linuxs390x
7.1.10.000-TIV-TSMSRV-Linuxppc64
7.1.10.000-TIV-TSMSRV-HP-UX
7.1.10.000-TIV-TSMSRV-AIX
7.1.7.500-TIV-TSMSRV-WIN
7.1.7.500-TIV-TSMSRV-SolarisSPARC
7.1.7.500-TIV-TSMSRV-Linuxx86_64
7.1.7.500-TIV-TSMSRV-Linuxs390x
7.1.7.500-TIV-TSMSRV-Linuxppc64
7.1.7.500-TIV-TSMSRV-HP-UX
7.1.7.500-TIV-TSMSRV-AIX
8.1.9.000-IBM-SPSRV-WindowsX64
8.1.9.000-IBM-SPSRV-Linuxx86_64
8.1.9.000-IBM-SPOC-WindowsX64
8.1.9.000-IBM-SPCMS-WindowsX64
8.1.9.000-IBM-SPSRV-Linuxs390x
8.1.9.000-IBM-SPCMS-WindowsI32
8.1.9.000-IBM-SPOC-Linuxx86_64
8.1.9.000-IBM-SPCMS-Linuxx86_64
8.1.9.000-IBM-SPSRV-Linuxppc64le
8.1.9.000-IBM-SPOC-Linuxs390x
8.1.9.000-IBM-SPOC-LinuxPPC64le
8.1.9.000-IBM-SPSRV-AIX
8.1.9.000-IBM-SPOC-AIX
7.1.9.300-TIV-TSMSRV-WIN
7.1.9.300-TIV-TSMSRV-SolarisSPARC
7.1.9.300-TIV-TSMSRV-Linuxx86_64
7.1.9.300-TIV-TSMSRV-Linuxs390x
7.1.9.300-TIV-TSMSRV-Linuxppc64
7.1.9.300-TIV-TSMSRV-HP-UX
7.1.9.300-TIV-TSMSRV-AIX
7.1.9.300-TIV-TSMOC-Windows
7.1.9.300-TIV-TSMOC-Linuxx64
7.1.9.300-TIV-TSMOC-LinuxS390
7.1.9.300-TIV-TSMOC-LinuxPPC64
7.1.9.300-TIV-TSMOC-AIX
7.1.9.300-TIV-TSMCMS-Windows64
7.1.9.300-TIV-TSMCMS-Windows32
7.1.9.300-TIV-TSMCMS-Linuxx64
IBM Spectrum Protect Server V7.1.7.X interim fix downloads
IBM Spectrum Protect Server V7.1.9.X interim fix downloads
IBM Spectrum Protect Server V8.1 Fix Pack 8 (V8.1.9) Downloads
IBM Spectrum Protect Server V7.1 Fix Pack 10 (7.1.10.000) Downloads

APAR status

• Closed as program error.

Error description

• The client session incorrectly canceled due to commtimeout.
  The problem is that the server session state is overwritten
  by an incorrect state. This incorrect state causes the server
  session monitor thread to cancel. The client session was
  incorrectly canceled.
  
  The server activity log has info below:
  
  12/11/18   06:30:12      ANR0406I Session 10597 started for node
  ITMPD (AIX) (SSL
                            ttmsitmpd-m(43698)). (SESSION: 10597)
  12/11/18   06:31:00      ANR8337I LTO volume TT0103L4 mounted in
  drive DRV2
                            (/dev/rmt3). (SESSION: 10597)
  12/11/18   06:31:00      ANR0511I Session 10597 opened output
  volume TT0103L4.
                            (SESSION: 10597)
  12/11/18   06:31:19      ANR8341I End-of-volume reached for LTO
  volume TT0103L4.
                            (SESSION: 10597)
  12/11/18   06:31:22      ANR0514I Session 10597 closed volume
  TT0103L4. (SESSION:
                            10597)
  12/11/18   06:31:28      ANR8336I Verifying label of LTO volume
  TT0103L4 in drive
                            DRV2 (/dev/rmt3). (SESSION: 10597)
  12/11/18   06:32:13      ANR8337I LTO volume TT0053L4 mounted in
  drive DRV1
                            (/dev/rmt1). (SESSION: 10597)
  12/11/18   06:32:13      ANR1340I Scratch volume TT0053L4 is now
  defined in
                            storage pool SYS_MAN_DATA. (SESSION:
  10597)
  12/11/18   06:32:35      ANR8468I LTO volume TT0103L4 dismounted
  from drive DRV2
                            (/dev/rmt3) in library TLPD2.
  (SESSION: 10597)
  12/11/18   06:32:53      ANR0481W Session 10597 for node ITMPD
  (AIX) was
                            terminated. The client did not respond
  within 60
                            seconds. (SESSION: 10597)
  

Local fix

• Update volume status to FULL and update volume assess to
  READONLY manually
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users of backup to tape      *
  * volumes.                                                     *
  * The session timeout could be all users even without tape.    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.9.300, 7.1.10,           *
  * 8.1.7.100, 8.1.8.100, and 8.1.9.                             *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, HP-UX, Linux,
  Solaris, and Windows.
  Platforms fixed:  AIX, HP-UX, Linux, Solaris, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP