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IT27926: IBM SPECTRUM PROTECT PLUS IS UNABLE TO COMPLETE FILE CATALOGING DUE TO SSH CONNECTION TIMEOUT

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • IBM Spectrum Protect Plus is unable to complete file cataloging
    due to ssh connection timeout. In property file
    /opt/virgo/repository/ecx-usr/deploy.vmware.vmdeployer.json, the
    default value for ssh connection timeout is 5mins. When
    executing remote command on guest VM via ssh connection, it
    fails if it cannot finish in 5mins. For example,
    
    [2018-10-16 04:10:06.674] INFO pool-21609-thread-2
    com.catalogic.ecx.ssh.StdSshImpl 1539655200190 Executing remote
    command(mkdir -p /tmp/cdm_guestapps_sppagent)
    ...
    [2018-10-16 04:10:12.772] INFO Thread-69214
    c.syncsort.dp.xsb.vsphereprovider.vijava.ThreadKeepSessionAlive
    1539655200190 Interrupt: null
    [2018-10-16 04:10:26.835] ERROR Thread-69228
    com.catalogic.ecx.ssh.StdSshImpl 1539655200190 Remote
    command(mkdir -p /tmp/cdm_guestapps_sppagent) execution failed.
    Exception(com.jcraft.jsch.JSchException: channel is not opened.)
    
    There is no way to increase the ssh connection timeout.
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.1 and 10.1.2            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fix level when available. This problem is currently    *
    * projected to be fixed in 10.1.2.247 and  10.1.3. Note that   *
    * this is subject to change at the discretion of IBM           *
    ****************************************************************
    

Problem conclusion

  • IBM Spectrum Protect Plus updated the timeout for SSH connection
    initialization to 5 minutes, this value can be adjusted if
    needed through properties file
    /opt/virgo/repositories/ecx-usr/deploy.vmware.vmdeployer.json
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT27926

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A12

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-01-30

  • Closed date

    2019-01-31

  • Last modified date

    2019-01-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024