APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus is unable to complete file cataloging due to ssh connection timeout. In property file /opt/virgo/repository/ecx-usr/deploy.vmware.vmdeployer.json, the default value for ssh connection timeout is 5mins. When executing remote command on guest VM via ssh connection, it fails if it cannot finish in 5mins. For example, [2018-10-16 04:10:06.674] INFO pool-21609-thread-2 com.catalogic.ecx.ssh.StdSshImpl 1539655200190 Executing remote command(mkdir -p /tmp/cdm_guestapps_sppagent) ... [2018-10-16 04:10:12.772] INFO Thread-69214 c.syncsort.dp.xsb.vsphereprovider.vijava.ThreadKeepSessionAlive 1539655200190 Interrupt: null [2018-10-16 04:10:26.835] ERROR Thread-69228 com.catalogic.ecx.ssh.StdSshImpl 1539655200190 Remote command(mkdir -p /tmp/cdm_guestapps_sppagent) execution failed. Exception(com.jcraft.jsch.JSchException: channel is not opened.) There is no way to increase the ssh connection timeout.
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.1 and 10.1.2 * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Apply fix level when available. This problem is currently * * projected to be fixed in 10.1.2.247 and 10.1.3. Note that * * this is subject to change at the discretion of IBM * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus updated the timeout for SSH connection initialization to 5 minutes, this value can be adjusted if needed through properties file /opt/virgo/repositories/ecx-usr/deploy.vmware.vmdeployer.json
Temporary fix
Comments
APAR Information
APAR number
IT27926
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A12
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-01-30
Closed date
2019-01-31
Last modified date
2019-01-31
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024