IT27792: PERFORMANCE DATA COLLECTION FAILS FOR SPECTRUM SCALE - HWNPM4303E AN AGENT API CALL (RUN QUERY) FAILED

IBM Spectrum Control 5.2.17.3 - Windows Server
IBM Spectrum Control 5.2.17.3 - Linux Server
IBM Spectrum Control 5.2.17.3 - Agents
IBM Spectrum Control 5.2.17.3 - AIX Server
IBM Spectrum Control 5.3.3 (May 2019)

APAR status

• Closed as program error.

Error description

• Performance data collection fails for Spectrum Scale with the
  following error in the Spectrum Control performance monitoring
  log.
  HWNPM2132W Performance data could not be collected for device
  <spectrum_scale_device_name> (<identifier>). The current samples
  are skipped. (HWNPM4303E An agent API call (runQuery) failed
  while attempting to retrieve performance data for the device.)
  
  In this situation, all attempts to collect the Spectrum Scale
  performance data samples encounter failure as shown above.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * performance of Spectrum Scale device                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Performance data collection fails for Spectrum Scale with    *
  * the                                                          *
  * following error in the Spectrum Control performance          *
  * monitoring                                                   *
  * log.                                                         *
  *                                                              *
  * HWNPM2132W Performance data could not be collected for       *
  * device                                                       *
  * <spectrum_scale_device_name> (<identifier>). The current     *
  * samples                                                      *
  * are skipped. (HWNPM4303E An agent API call (runQuery) failed *
  * while attempting to retrieve performance data for the        *
  * device.)                                                     *
  *                                                              *
  * In this situation, all attempts to collect the Spectrum      *
  * Scale                                                        *
  * performance data samples encounter failure as shown above.   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.3.3  |  5.3.3-IBM-SC
  IBM Storage Insights 2Q19
  
  ( release target May 2019 )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels