IT27647: BACKUP FAILS WITH"DOWNLOADING(DATASTORE MY-VM-001/MY-VM-001.VMX)FROM DATASTORE FAILED ATTEMPT 5/5 WILL RETRY AFTER 30 SECONDS"

APAR status

• Closed as program error.

Error description

• An IBM Spectrum Protect Plus backup attempts to
  download the VMware VM's .vmx file from the
  VMware ESXi host and will try 5 times. If this
  fails IBM Spectrum Protect Plus should then retry
  and attempt to download the file through the vCenter.
  This additional retry through the vCenter is not occurring.
  Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore
  failed attempt 1/5 will retry after 30 seconds...
  Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore
  failed attempt 2/5 will retry after 30 seconds...
  Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore
  failed attempt 3/5 will retry after 30 seconds...
  Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore
  failed attempt 4/5 will retry after 30 seconds...
  Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore
  failed attempt 5/5 reached retry limit giving up...
  Versions affected: 10.1.2
  Keywords: vmx TS001558751spp ISPP
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.2                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.2.247 and 10.1.3. Note that this is subject to change   *
  * at the discretion of IBM                                     *
  ****************************************************************
  

Problem conclusion

• It was determined that, in IBM Spectrum Protect Plus 10.1.2,
  backup jobs failed when IBM Spectrum Protect Plus was not able
  to connect to the ESX server. In IBM Spectrum Protect Plus
  10.1.1, it was downloading from vCenter.
  IBM Spectrum Protect Plus is being enhanced to failback to
  download datastore file from vCenter when it fails to
  download file from ESX host.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels