IT27304: BACKUP OR ARCHIVE TO A CLOUD TYPE CONTAINER STORAGE POOL MAY NOTBE RECOVERABLE.

8.1.1.400-IBM-SPSRV-WindowsX64
8.1.1.400-IBM-SPSRV-Linuxx86_64
8.1.1.400-IBM-SPSRV-Linuxs390x
8.1.1.400-IBM-SPSRV-Linuxppc64le
8.1.1.400-IBM-SPSRV-AIX
8.1.6.200-IBM-SPSRV-WindowsX64
8.1.6.200-IBM-SPSRV-Linuxx86_64
8.1.6.200-IBM-SPSRV-Linuxs390x
8.1.6.200-IBM-SPSRV-Linuxppc64le
8.1.6.200-IBM-SPSRV-AIX
8.1.7.000-IBM-SPSRV-Linuxppc64le
8.1.7.000-IBM-SPCMS-WindowsX64
8.1.7.000-IBM-SPCMS-WindowsI32
8.1.7.000-IBM-SPCMS-Linuxx86_64
8.1.7.000-IBM-SPOC-WindowsX64
8.1.7.000-IBM-SPOC-Linuxx86_64
8.1.7.000-IBM-SPOC-Linuxs390x
8.1.7.000-IBM-SPOC-LinuxPPC64le
8.1.7.000-IBM-SPOC-AIX
8.1.7.000-IBM-SPSRV-WindowsX64
8.1.7.000-IBM-SPSRV-Linuxx86_64
8.1.7.000-IBM-SPSRV-Linuxs390x
8.1.7.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 7 (V8.1.7) Downloads
IBM Spectrum Protect Server V8.1.6.X interim fix downloads
IBM Spectrum Protect Server V8.1.1.X interim fix downloads

APAR status

• Closed as program error.

Error description

• After a successful backup or  archive to a cloud type container
  storage pool,  the following restore or retrieve may fail. This
  issue can also be detected by audit container.
  
  
  Support/Customer Diagnostics:
  
  1: A client restore or retrieve failed with the following error:
  ANS4988W File '/fs1/file1' is currently unavailable on server
  and has been skipped.
  
  2: When the issue happens, the following  errors were logged in
  the server activity log:
  
  
  ANR0207W OBJECT RETRIEVAL skipped object ID 197337568  because
  one or more extents are marked damaged.
  ANR0548W Retrieve or restore failed for session 1846424  for
  node NODE1 processing file space /fs1  for file file1  stored as
  Backup - error detected.
  
  3: after this issue happens, "query damaged t=container " will
  show the damaged containers.
  4: dsmffdc.log shows according messages like below for the
  damaged containers:
  
  [12-03-2018 10:09:35.180][ FFDC_GENERAL_SERVER_ERROR ]:
  (sdaudit.c:2385) Cloud size of container 6296613 indicates that
  one or more chunks may have been trimmed off the end.
  
  5: re-run "audit container" on the damaged containers doesn't
  reset the damages, for example:
  ANR4891I AUDIT CONTAINER process 55172 ended for the
  xxxxx/yyyy/0000000000601425.dcf container: 5630 data extents
  inspected, 5630 data extents marked as damaged, 0 data extents
  previously marked as damaged reset to undamaged, and 0 data
  extents marked as orphaned.
  
  additional keywords:
  TS001112127 176140 damage   178755
  
  
  .
  Platform Version Affected:
  Spectrum protect Server on all supported versions using cloud
  type container pool.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.7. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release: AIX, Linux, and
  Windows.
  Platforms fixed: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP