IBM Support

IT27131: "ERROR: YOU DO NOT HAVE ACCESS RIGHTS TO THIS FILE (EVDDK-13)" WHEN USING HOTADD ON COMBINED VIRTUAL VADP PROXY AND VSNAP

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APAR status

  • Closed as program error.

Error description

  • When using a combined IBM Spectrum Protect Plus virtual VADP
    proxy and vSnap, HOTADD backups fail with:
    Backup of vm MyibmVM failed. Error: You do not have access
    rights to this file (evddk-13)
    While this error can occur in other situations, the
    problem in this APAR only occurs under the following
    conditions:
    1 - VADP proxy and vSnap are installed on the same machine
    2 - The machine must be a virtual machine.
    3 - The HOTADD transport is being used.
    Versions affected: 10.1.1, 10.1.2
    Keywords: TS001612267 SPP ISPP hot add
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus levels 10.1.1 and 10.1.2           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed IBM Spectrum Protect Plus level        *
    * 10.1.3. Note that this is subject to change at the           *
    * discretion of IBM.                                           *
    * For deployments starting from versions 10.1.1 or 10.1.2 to   *
    * version 10.1.3 or later follow procedure described in        *
    * https://www.ibm.com/support/docview.wss?uid=ibm10795372.     *
    ****************************************************************
    

Problem conclusion

  • In IBM Spectrum Protect Plus 10.1.1 and 10.1.2, the CentOS
    version was upgraded
    on the vSnap. The scsi controller on this appliance is not
    able to do hotadd. To resolve this issue, the scsi controller
    on the vSnap appliance needs to be updated to use a VMware
    Paravirtual
    controller.
    
    The scsi controller on the vSnap can be updated manually using
    the procedure described in link:
    http://www.ibm.com/support/docview.wss?uid=ibm10795372
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT27131

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A12

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-11-29

  • Closed date

    2019-02-04

  • Last modified date

    2019-02-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024