IT26832: "DB BACKUP" FAILS WITH ANR2968E / DB2 SQLCODE: -2033 / SQLERRMC: -369 AFTER UPGRADE TO V8.1.6 WHEN USING CA SIGNED CERTIFICATE

8.1.7.000-IBM-SPSRV-Linuxppc64le
8.1.7.000-IBM-SPCMS-WindowsX64
8.1.7.000-IBM-SPCMS-WindowsI32
8.1.7.000-IBM-SPCMS-Linuxx86_64
8.1.7.000-IBM-SPOC-WindowsX64
8.1.7.000-IBM-SPOC-Linuxx86_64
8.1.7.000-IBM-SPOC-Linuxs390x
8.1.7.000-IBM-SPOC-LinuxPPC64le
8.1.7.000-IBM-SPOC-AIX
8.1.7.000-IBM-SPSRV-WindowsX64
8.1.7.000-IBM-SPSRV-Linuxx86_64
8.1.7.000-IBM-SPSRV-Linuxs390x
8.1.7.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 7 (V8.1.7) Downloads

APAR status

• Closed as program error.

Error description

• The server DB BACKUP process fails with error below if the
  following conditions are true:
  
  . The server uses a CA signed SSL certificate
  . The communication method used for the backup is set to TCPIP
  . The server is upgraded to 816
  
   ANR2968E Database backup terminated. DB2 sqlcode: -2033. D B2
    sqlerrmc: -369
  
  
  IBM Spectrum Protect Version affected:  Server Version 8.1.6 on
  all supported platforms
  
  Customer/L2 Diagnostics: N/A
  
  Initial Impact: Medium
  
  Additional Keywords: TSM backup dbb TS001448424
  
  
  | MDVREGR 8.1.6-5698ISMSV |
  

Local fix

• There are two potential work arounds:
  
  - Enable the shared memory communications protocol on the server
    and configure database backups to use shared memory.
     Note that shared memory is not supported for database backups
     on Windows,  but only on Linux and AIX.
  
  - Add the option "DBMTRUSTEDIPIGNORE YES" to the server options
    file and update the database backup configuration to specify
    the server's external IP address instead of localhost.   This
    will work on any platform.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.7. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels