IT26535: SLA ATTEMPTS TO BACKUP VIRTUAL MACHINE THAT HAS BEEN DELETED FROM THE HYPERVISOR

APAR status

• Closed as program error.

Error description

• When the SLA job runs, it attempts to backup a virtual machine
  that
  has been deleted from the environment. This results in the
  following errors in the
  SLA job log:
  Unable to get live virtual machine for myVirtualMachine Error:
  Did not find object with key: c3e95821120a17adc9875a2147fc934b
  Failed to get hypervisor volume for vm myVirtualMachine Unable
  to get live virtual machine for myVirtualMachine Error: Did not
  find object with key: c3e95821120a17adc9875a2147fc934b
  Finding virtual disks of virtual machines
  Failed to get virtual disks for myVirtualMachine
  Versions affected: 10.1.0,10.1.1, 10.1.2
  Keywords: inventory TS001311778 SPP ISPP Plus
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level  10.1.2                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This problem is currently projected to be fixed in IBM       *
  * Spectrum Protect Plus levels 10.1.2.209, 10.1.3. Note that   *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus Hypervisor inventory jobs runs a
  catalog  condense operation at the end of its process to remove
  stale entries. This process relied on a successful inventory
  operation occurring at the vCener level. A failure in this
  process affected the condense operation resulting in the error
  description. The inventory operation has been made more
  resilient such that a full inventory at the vCenter is no longer
  required. The process is now more granular in that the inventory
  operates at the individual resource type level as opposed to the
  vCenter level.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels