IBM Support

IT26497: DSMAGENT CRASHES WHEN UNMOUNTING VMWARE BACKUP AFTER A RESTORE USING DATA PROTECTION FOR MS EXCHANGE OR MS SQL

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The dsmagent could crash when umounting vmware backup after a
restore using Data Protection for MS Exchange or MS SQL

The error reported is (as seen in a pop-up window):

Error: RC: 418
  ACN5060E A IBM Spectrum Protect API error has occurred.
Examine the Window Event logs and DSMERROR.LOG for additional
details.
  ANS1017E (RC-50) Session rejected: TCP/IP connection failure.
  [...]


Customer/L2 Diagnostics:
The stack trace shows:
Stack Trace:

 0x000000007BA3F2F5 (0xF9414800 0xFA47AD41 0xF9414800
0x00000000) dsmagent.exe

 0x000000007BA483D1 (0x00002C11 0xF940B6E0 0xF9433618
0xFA470F00) dsmagent.exe

 0x000000007B9E53E3 (0xF940B6E0 0x00000001 0x00000000
0x7BD83ED0) dsmagent.exe

 0x000000007B623927 (0x000001D3 0x7BD8A0E0 0x7BD8A1F0
0x7BD8A240) dsmagent.exe

 0x000000007B63718C (0xF9403BD0 0xF9403BD0 0xFA4A3078
0xFAD89E18) dsmagent.exe

 0x000000007B62673E (0xFFFFFFFF 0x00000000 0x00000000
0x00000000) dsmagent.exe

 0x000000007B96F2F1 (0x00000000 0x00000000 0xF9389410
0x00000000) dsmagent.exe

 0x000000007B96F329 (0xF93B4D90 0x00000000 0x00000000
0x00000000) dsmagent.exe

 0x000000000B873FEF (0x0B911DB0 0x00000000 0x00000000
0x00000000) MSVCR110.dll, beginthreadex()+263  bytes
0x000000000B874196 (0x0B874094 0xF9389410 0x00000000 0x00000000)
MSVCR110.dll, endthreadex()+402 bytes  0x00000000123813D2
(0x123813B0 0x00000000 0x00000000 0x00000000) KERNEL32.DLL,
BaseThreadInitThunk()+34 bytes

 0x00000000143954F4 (0x00000000 0x00000000 0x00000000
0x00000000) ntdll.dll, RtlUserThreadStart()+52 bytes




IBM Spectrum Protect Client Versions Affected: All IBM Spectrum
Protect Clients v7.1 and v8.1 on Windows platform

Initial Impact: High

Additional Keywords: application protection tsm exchange restore
mount dismount disk crash TS001059383

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Users of Backup-Archive Client 7.1 - 8.1.6 which is a part   *
* of the following products:                                   *
* Spectrum Protect for Databases: Data Protection for          *
* Microsoft SQL Server 7.1 - 8.1.6,                            *
* Spectrum Protect for Mail: Data Protection for Microsoft     *
* Exchange Server 7.1 - 8.1.6,                                 *
* who performs restore from VMVSS backups which was done by    *
* IBM Spectrum Protect for Virtual Environments  Data          *
* Protection for VMware Data Mover version 7.1 - 8.1 on        *
* Windows x64 platform.                                        *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See ERROR DESCRIPTION                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available.                           *
* This problem is currently projected to be fixed  in the Data *
* protection for VMware Data Mover version 8.1.7 on all        *
* Microsoft Windows x64 platforms.                             *
* Note1: This information is subject to change at the          *
* discretion of IBM.                                           *
****************************************************************

    



Problem conclusion


    

  • Backup-Archive Client has been updated to complete unmount disks
operation successfully.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT26497
    • 

  • Reported component name
    TSM FOR VE DP V
    • 

  • Reported component ID
    5725TVEVM
    • 

  • Reported release
    81W
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-10-03
    • 

  • Closed date
    2018-12-17
    • 

  • Last modified date
    2018-12-17
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TSM FOR VE DP V
    • 

  • Fixed component ID
    5725TVEVM
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            13 February 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback