IT26349: DELETING USER CREDENTIALS FROM THE IDENTITY PANE MAY FAIL WITH APOPUP ERROR

APAR status

• Closed as program error.

Error description

• When deleting a user credentials from the identity pane using
  the IBM Spectrum Protect Plus GUI the operation may fail
  reporting a popup error saying:
  
  ******************************
  Error
  
  X  OK
  ******************************
  
  
  Customer/L2 Diagnostics (If Applicable)
  Enabling the browser console, the following error may be
  noticed:
  .
  Error 400 is:
  {"id":"IdentityCannotbeDeletedInUseException","description":"Ide
  ntity cannot be deleted as it is in use.","key":null,"log":null}
  .
  The following error maybe also reported in the virgo log file
  'log.log' as collected according to the manual
  (https://www.ibm.com/support/knowledgecenter/SSNQFQ_10.1.1/spp/t
  _spp_logs_troubleshoot.html) :
  ...
  ERROR http-apr-8082-exec-6
  com.syncsort.dp.xsb.api.commons.exception.ExceptionTranslator
  com.catalogic.ecx.identitymanagementprovider.exception.IdentityC
  annotbeDeletedInUseException: Identity cannot be deleted as it
  is in use.
  ERROR http-apr-8082-exec-6
  c.s.dp.xsb.api.commons.exception.ControllerExceptionHandler null
  
  
  
  Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.1
  
  
  Initial Impact:
    Medium
  
  
  Additional Keywords:
    TS001128669 cannot delete identity "Identity cannot be deleted
  as it is in use" error SPP "spectrum protect plus"
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.1,10.1.2               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.2.247 and 10.1.3. Note that this is subject to change   *
  * at the discretion of IBM                                     *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus may present an error when attempting
  to remove a user identity from the system. See the error
  description. This error stems from the fact that the identity
  has been associated with the registration of an application
  server within the product. When an application server is
  registered, the parameters including the identify are persisted
  within the product's database. When you attempt to remove the
  identity, the system will indicate that it may be in use.
  Additional logging has been added to provide more information
  about which resources are tied to the identity. This will offer
  better guidance as to what steps should be taken to change the
  configuration that will eliminate this relationship. For
  instance, you may be required to remove the identity from the
  application server configuration that is using it. Navigate to
  Backup->Manage Application Servers->Edit. Determine if the
  identity that is attempted to be deleted is configured on the
  application server. If so, then simply remove it from the
  configuration. Then proceed to delete the identity.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels