IT26270: CLOUD TRANSFER PROCESS TO CLOUD CONTAINER STORAGE POOL USING MICROSOFT AZURE MAY APPEAR TO HANG

8.1.7.000-IBM-SPSRV-Linuxppc64le
8.1.7.000-IBM-SPCMS-WindowsX64
8.1.7.000-IBM-SPCMS-WindowsI32
8.1.7.000-IBM-SPCMS-Linuxx86_64
8.1.7.000-IBM-SPOC-WindowsX64
8.1.7.000-IBM-SPOC-Linuxx86_64
8.1.7.000-IBM-SPOC-Linuxs390x
8.1.7.000-IBM-SPOC-LinuxPPC64le
8.1.7.000-IBM-SPOC-AIX
8.1.7.000-IBM-SPSRV-WindowsX64
8.1.7.000-IBM-SPSRV-Linuxx86_64
8.1.7.000-IBM-SPSRV-Linuxs390x
8.1.7.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 7 (V8.1.7) Downloads

APAR status

• Closed as program error.

Error description

• When using a cloud storage pool connected to Microsoft Azure,
  the cloud transfer process can appear to hang when the cloud is
  unreachable. The process is not hung, but is continually
  attempting to transfer data to Azure and failing. The primary
  symptom is a transfer process lasting multiple days and
  continual errors in the FFDC log similar to the following:
  
     [ FFDC_GENERAL_SERVER_ERROR ]: (jvm.c:1602)
     com.tivoli.dsm.cloud.api.ProviderAzure handleException
     com.microsoft.azure.storage.StorageException An unknown
     failure occurred : A remote host did not respond within the
     timeout period. (Connection timed out); HTTP Status Code:
     500; error code: SERVICE_INTERNAL_ERROR; cause:
     java.net.ConnectException: A remote host did not respond
     within the timeout period. (Connection timed out)
  
  While in this condition, it may not be possible to cancel the
  cloud transfer process. If the transfer process continues to
  run, it may eventually lead to an exhaustion of database
  resources and a crash of the IBM Spectrum Protect server.
  
  Spectrum Protect Versions Affected:
  All Spectrum Protect server instances with cloud container
  storage pools using Microsoft Azure
  
  Initial Impact:
  Medium
  
  Additional Keywords:
  hang cloud-container
  

Local fix

• As the problem behavior occurs as a result of the cloud being
  unavailable, the underlying problem with the cloud service
  and/or network will need to be resolved to prevent further
  occurrences of this behavior.  Until then, a restart of the
  server instance may be required to recover from this condition.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users with a cloud container *
  * storage pool connected to                                    *
  * Microsoft Azure.                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level                               *
  * 8.1.7. Note that this is subject to change at the discretion *
  * of IBM.                                                      *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP