IT26157: AUTHENTICATION BASED SMTP FAILS TO SEND EMAIL WITH ERROR SMTPSENDFAILEDEXCEPTION: 530 5.7.1

Download Information: Version 10.1.2.x IBM Spectrum Protectâ„¢ Plus

APAR status

• Closed as program error.

Error description

• Configuring IBM Spectrum Protect Plus to deliver reports using
  SMTP and requiring authentication will fail with the following
    error:
  
      Notification failed:Exception happened during sending email:
       Failed messages: com.sun.mail.smtp.SMTPSendFailedException:
       530 5.7.1 Client was not authenticated
  
    The ecxngp.log shows the following error as well:
  
      info: Sending HTTPS request for session ID(11e0f795558e666f)
      info: Request options for session ID(11e0f795558e666f):
        {"host":"<IP ADDRESS>","port":null,"path":
        "/api/identity/user","method":"POST",
        "headers":{"x-endeavour-sessionid":"11e0f795558e666f",
        "Content-Type":"application/json"},
        "rejectUnauthorized":false}
      info: Request body to SPP(11e0f795558e666f):
       {"name":"<SMTP USERNAME>","password":"********","username":
       "<SMTP USERNAME>"}
      error: POST request against /api/identity/user failed with
        status code=400
  
  Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.0 and 10.1.1
  Customer/L2 Diagnostics (If Applicable)
    Look for error messages as reported above.
  
  Initial Impact:
    Medium
  Additional Keywords:
    TS001225992 SPP SMTP FAILURE FAIL AUTHENTICATION
  

Local fix

•   Configure SMTP to not need authentication.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.1.*                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 10.1.1 build 190 and newer.   *
  * This problem is resolved in level 10.1.2.                    *
  * Note that this is subject to change at the discretion of IBM.*
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been updated to provide user name
  and password to send mail.
  The SMTP client was authenticated with the provided user name
  and password, and will not see
  "Notification failed:Exception happened during sending email:
  Failed messages" when providing the correct user name and
  and password; this message will still appear when an incorrect
  user name or password is provided.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels