IT25891: PCOM: PCSWKBD201 ERROR ON WINDOWS 10 WITH PCOM 13.0.1 TRADITIONAL CHINESE

IBM Personal Communications 13.0.2

APAR status

• Closed as program error.

Error description

• PCSWKBD201 - Please select a keyboard layout - error using PCOM
  13.0.1 T on Windows 10 operating system.
  
  Client Business Impact: Win10 users not able to use PCOM
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Personal Communications Traditional Chinese (CHT)    *
  * Windows 10 users.                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * PCSWKDB201: Please select a keyboard layout error
       *
  * occurs on invoking Customize Keyboard functionality in       *
  * Windows 10 for Traditional Chinese users.                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Steps to recreate the problem:
  1. Start a PCOMM session.
  2. Click on Map icon on the menu
  Error messages PCSWKBD201 is observed.
  

Problem conclusion

• PCOMM module associated with fetching Windows version was faulty
  leading to this error. PCSKBD.DLL changes are made to fetch the
  correct Windows version from the operating system.
  Fix scheduled for PCOM  13.0.2.0 Refresh Pack
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• PCSKBD
  

Fix information

• Fixed component name

  PCOMM COMBO-ENG

• Fixed component ID

  5639I7000

Applicable component levels

• RC00 PSY

     UP

• RD00 PSY

     UP