IT25858: SOME ALERT NOTIFICATIONS FOR SVC DELAYED SEVERAL HOURS UNTIL THENEXT PROBE

APAR status

• Closed as program error.

Error description

• Some SVC events, as noted on the hardware side,  do not result
  in Spectrum Control alerts until hours later when the next probe
  runs.  This is due to a NullPointerException in the SVC event
  processing that causes the event probe to be skipped.  Updated
  might be delayed until the next scheduled probe.
  
  traceEvents_0.log
  ------------------------
  [NAPIEventProcessor] [NAPIEventProcessor.startEventPollWithEP]
  [ERROR] exception:
  java.lang.NullPointerException
  at
  com.ibm.tpc.monitor.SVCEventListener.getProbeSchedule(SVCEventLi
  stener.java:1280)
  at
  com.ibm.tpc.monitor.SVCEventListener.startFullProbe(SVCEventList
  ener.java:1251)
  at
  com.ibm.tpc.monitor.SVCEventListener.getCachedEventsDataCurrent(
  SVCEventListener.java:895)
  at
  com.ibm.tpc.monitor.SVCEventListener.getCachedEventsData(SVCEven
  tListener.java:998)
  at
  com.ibm.tpc.monitor.NAPIEventProcessor.startEventPollWithEP(NAPI
  EventProcessor.java:665)
  at
  com.ibm.tpc.monitor.NAPIEventProcessor.run(NAPIEventProcessor.ja
  va:491)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users monitoring SVC devices with *
  * Spectrum Control alerts configured                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Some SVC events, as noted on the hardware side, do not       *
  * result                                                       *
  * in Spectrum Control alerts until hours later when the next   *
  * probe                                                        *
  * runs.  This is due to a NullPointerException in the SVC      *
  * event                                                        *
  * processing that causes the event probe to be skipped.        *
  * Updated                                                      *
  * might be delayed until the next scheduled probe.             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance                                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.3.0  |  5.3.0-IBM-SC   (release target
  Aug 2018)
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels