IT25686: OPERATIONS CENTER LEVEL 2 PANELS ARE NOT BEING UPDATED

8.1.5.100-IBM-SPOC-WindowsX64
8.1.5.100-IBM-SPOC-Linuxx86_64
8.1.5.100-IBM-SPOC-Linuxs390x
8.1.5.100-IBM-SPOC-LinuxPPC64le
8.1.5.100-IBM-SPOC-AIX

APAR status

• Closed as program error.

Error description

• Error Description:
  
  Several level 2 panels within the operations center might not be
  getting updated with current data. The panels affected are the
  Servers, Storagepools, Policies, Tape-devices, Disk-devices, and
  Replication panels.
  The reason this happens is because of network/comms problems
  occurring on the operations center hub, which eventually kills
  the control thread (configuration monitor) which controls the
  listener threads for data collection.
  
  Customer/L2 Diagnostics (If Applicable)
  
  Review of the tsm_opscntr.log file, which is located in either
  AIX/Linux:
  installation_dir/ui/Liberty/usr/servers/guiServer/logs or for
  Windows: installation_dir\ui\Liberty\usr\servers\guiServer\logs
  , will reveal several stack traces.
  
  Depending on the version of Operations Center your running, the
  beginning of the stack shown below may vary, so may not be
  completely identical. If your affected by this issue, search for
  the line
  "com.ibm.tsm.gui.connections.manage.ConfigMonitorThread" from
  the stack and the calls below this line should match exactly to
  what is seen below :
  
  06/11/18 09:41:49.741 SAST [tid=135] DsmAdminAPI
  ensureOpenSession java.lang.NullPointerException
   at
  com.tivoli.dsm.adminapi.session.BaseSessionHandler.receiveVerb(B
  aseSessionHandler.java:426)
   at
  com.tivoli.dsm.adminapi.session.BaseSessionHandler.pingServer(Ba
  seSessionHandler.java:256)
   at
  com.tivoli.dsm.adminapi.session.DsmSessionHandler.isConnected(Ds
  mSessionHandler.java:126)
   at
  com.tivoli.dsm.adminapi.api.DsmAdminAPI.ensureOpenSession(DsmAdm
  inAPI.java:1819)
   at
  com.tivoli.dsm.adminapi.api.DsmAdminAPI.execute(DsmAdminAPI.java
  :770)
   at
  com.ibm.tsm.gui.connections.PullConnection.executeCmds(PullConne
  ction.java:240)
   at
  com.ibm.tsm.gui.connections.PullConnection.executeCmds(PullConne
  ction.java:126)
   at
  com.ibm.tsm.gui.connections.MgmtConnection.executeCmds(MgmtConne
  ction.java:126)
   at
  com.ibm.tsm.gui.connections.manage.ConfigMonitorThread.checkSpok
  eServers(ConfigMonitorThread.java:297)
   at
  com.ibm.tsm.gui.connections.manage.ConfigMonitorThread.doAll(Con
  figMonitorThread.java:132)
   at
  com.ibm.tsm.gui.connections.manage.ConfigMonitorThread.run(Confi
  gMonitorThread.java:84)
   at
  java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja
  va:522)
   at
  java.util.concurrent.FutureTask.runAndReset(FutureTask.java:319)
   at
  java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFuture
  Task.access$301(ScheduledThreadPoolExecutor.java:191)
   at
  java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFuture
  Task.run(ScheduledThreadPoolExecutor.java:305)
   at
  java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
  utor.java:1153)
   at
  java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
  cutor.java:628)
   at java.lang.Thread.run(Thread.java:785)
  
  
  IBM Spectrum Protect Versions Affected:
  Operations Center 7.1.0 and later, and 8.1.0 and later on all
  supported platforms
  
  Initial Impact: Low|Medium|High
  Medium
  
  Additional Keywords:
  OC, refresh, TS001074232, TSM
  

Local fix

• Restart the operations center by following the instructions here
   :
  https://www.ibm.com/support/knowledgecenter/SSEQVQ_8.1.5/srv.adm
  in/t_adm_start_stop_srv.html
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect Operations Center users.            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.5.100, 8.1.6, and 8.1.7.  *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels