IT25664: IBM SC IS UNABLE TO CONFIGURE CLOUD OBJECT STORAGE.

APAR status

• Closed as program error.

Error description

• IBM Spectrum Control is unable to configure Cloud Object Storage
  to SC GUI. Error message: BPCUI0056E Cannot connect to the
  storage system or cluster.
  
  Trying add /configure COS system to Spectrum Control has failed
  with the error in SC GUI "BPCUI0056E Cannot connect to the
  storage system or cluster."
  The underlying error in the trace files under SC Device Server, 
  TestConnection_ExternalProcess.log shows < HWNEP0304E Cannot
  connect to IBM Cloud Object Storage >
  and the exceptions is "java.security.cert.CertificateException:
  No subject alternative names matching IP address found".
  
  That error can occur in some scenarios as identified below :
  - the hostname or IP address in the COS Manager certificate
  doesn't match the resolved DNS name in the SC code, hence
  certificate is not accepted and the connection failed
  - the DNS server returns two entries for the COS hostname while
  only one is expected in SC
  - the resolved COS's hostname or IP address in Spectrum Control
  is the shortname not the FQDN in the certificate
  
  EXPECTED RESULT: SC should handle the IP address / hostname of
  the COS and matches with the one in the COS Manager server side
  certificate
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users attempting to configure     *
  * Cloud Object Storage                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Spectrum Control is unable to configure Cloud Object     *
  * Storage                                                      *
  * and fails with an error message.                             *
  *                                                              *
  * Trying to add / configure Cloud Object Storage (COS) system  *
  * in                                                           *
  * Spectrum Control fails with the error:                       *
  * "BPCUI0056E Cannot connect to the storage system or          *
  * cluster."                                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.3.0  |  5.3.0-IBM-SC   (release target
  Aug 2018)
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels