A fix is available
APAR status
Closed as program error.
Error description
The backup of VMs fails with following messages in the joblog: INFO,...,Finding virtual machines that need to be protected ERROR,...,Protection of vm(s) failed : null. WARN,...,No virtual machines found. INFO,...,Collecting details of vms and volumes INFO,...,Inventorying protected objects INFO,...,Condensing Inventory WARN,...,No virtual machines found. INFO,...,Total VMs protected: 0 failed: 0. Total transfer size: 0.00 B; Throughput: 0.00 B/Sec; Duration 0H:00M:03S INFO,...,----- Snapshot task 2 completed for Bronze storage work flow in 1 sec(s) ms and ended with status FAILED. ----- IBM Spectrum Protect Plus Versions Affected: All supported versions Customer/L2 Diagnostics Review the virgo log for the following entries: Failure stack trace: java.lang.NullPointerException: null at com.catalogic.ecx.serviceprovider.protection.hypervisor.common.H ypervisorProviderUtils$HypervisorResourceResolver.getResolvedVir tualMachines If there is a null pointer pointing to the getResolvedVirtualMachines function, this APAR applies. If a resource (VM, Tag, datastore, ...) on the vCenter was associated with a SLA and then the resource was deleted or modified by moving it elsewhere, Spectrum Protect Plus might run into this problem. Initial Impact: Medium Additional Keywords: SPP, TS000966982
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.1.* * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. * * This problem is projected to be resolved in level 10.1.2. * ****************************************************************
Problem conclusion
It was determined that this problem occurs if a resource on the vCenter associated with an SLA Policy is deleted or moved. Spectrum Protect Plus has been updated to resolve this condition.
Temporary fix
Comments
APAR Information
APAR number
IT25362
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A11
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-06-20
Closed date
2018-07-23
Last modified date
2018-07-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
NONE NONE NONE
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024