IT25168: IBM SPECTRUM PROTECT PLUS REPORTS EVDDK-4 MESSAGES OPENING VM DISKS

APAR status

• Closed as program error.

Error description

• During backup operations, individual VMs may fail to open a VMs
  disk with the following:
  
  [I] <VDDK> VixDiskLib: VixDiskLib_Open: Cannot open disk
  /vsnap_pool/testvm/testvm.vmdk. Error 4 (A file was not found)
  at 5064.
  [E] Disk /vsnap_pool/testvm/testvm.vmdk could not be opened.
  Error:A file was not found (evddk-4)
  [I] Backing up disk [datastore] testvm/testvm.vmdk (2945.500
  MB/256000 MB) is cancelled.
  
  Versions Affected: IBM Spectrum Protect Plus 10.1.1
  
  Initial Impact: Medium
  
  Additional Keywords: SPP TS000843714
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.1.*                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is resolved  *
  * in level 10.1.1 patch 1.                                     *
  ****************************************************************
  

Problem conclusion

• This problem has been resolved by the removal of the "-f"
  (force) option when umounting the NFS share after backups
  complete. One mount point is now used per datastore for a
  jobsession which could inlcude backups of multiple VMs
  using the same datastore. When a mount point is shared by
  multiple VMs being backed up, the umount operation is
  performed only when the mount point is no longer in use.
  The "-l" (lazy) option is used for this.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    VADP
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels