IBM Support

IT25104: HSM FOR WINDOWS RECALL SERVICE DOES NOT DELETE THE TEMPORARY FILE IF THE RECALL IS CANCELLED.

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APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect HSM for Windows Recall Service does not
delete the temporary retrieved file in the folder
../hsmclient/tmp/hsmservice under the following conditions: If
the recall event is cancelled and if part of or all file content
has been retrieved to the temporary location on disk and the
write step to the original location has not started, then the
temporary file remains in the ../hsmclient/tmp/hsmservice
folder. Space problems in the temporary location have been
observed, when a lot of file recalls have been cancelled. The
temporary folder is cleaned up during restart of the hsmservice.

Local fix

  • Restart the HSM Recall Service

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Spectrum Protect HSM for Windows client versions 7.1.0.0 *
* - 7.1.8.2, 8.1.0.0 - 8.1.2.0                                 *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* see ERROR DESCRIPTION                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fix level when available. The problem is fixed in      *
* interim fix 7.1.8.3.                                         *
* Note: This is subject to change at the discretion of IBM.    *
****************************************************************

Problem conclusion

  • The deletion of the temporary file has been added.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT25104
    • 

  • Reported component name
    TSM HSM FOR WIN
    • 

  • Reported component ID
    5698ICNCL
    • 

  • Reported release
    711
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-05-18
    • 

  • Closed date
    2018-05-28
    • 

  • Last modified date
    2018-05-28
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TSM HSM FOR WIN
    • 

  • Fixed component ID
    5698ICNCL
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSATMW","label":"Tivoli Storage Manager HSM for Windows"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"711","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            28 May 2018
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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