APAR status
Closed as program error.
Error description
The version 7.1.8.2 backup-archive client GUI does not start. Instead, this error message is displayed: No JRE found. Please install a JRE version 1.7.0 or above and try again. If JRE is already installed on your machine, then make sure the PATH environment variable contains path to javaw.exe. The problem occurs after upgrading from an older client version to version 7.1.8.2. IBM Spectrum Protect Versions Affected: V7.1.8.2 Only on Windows platforms Customer/L2 Diagnostics: N/A Initial Impact: Low Additional Keywords: tsm Install upgrade client
Local fix
Control Panel -> Programs and Features, select "IBM Tivoli Storage Manager Client", then click "Repair".
Problem summary
**************************************************************** * USERS AFFECTED: * * Backup-Archive Client version 7.1.8.2 on Microsoft Windows * * platform. * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * This issue is fixed in the Backup-Archive Client versions * * 7.1.8.3 and 8.1.0 on all Microsoft Windows x64 platforms. * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Dsm.exe will start without issues.
Temporary fix
Comments
APAR Information
APAR number
IT24678
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-04-18
Closed date
2018-06-04
Last modified date
2018-06-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsm.exe
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R81W PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
04 June 2018