IT24342: SLA POLICY STATUS NOT UPDATED WHILE THE SLA IS RUNNING

Download Information: Version 10.1.1.x IBM Spectrum Protectâ„¢ Plus

APAR status

• Closed as program error.

Error description

• While a SLA is running, the Policy Status is not updated as
  expected. Because of this failure, the progress of the SLA can
  not be monitored.
  After SLA completion, when downloading the log file, an empty
  file is downloaded.
  
  This is caused by a timing issue between CentOS network manager
  and the RabbitMQ services in IBM Spectrum Protect Plus. If
  RabbitMQ services start before the network manager was able to
  contact DNS and get the hostname associated to the IP address
  given to the appliance during deployment, this issue is seen.
  
  Tivoli Storage Manager Versions Affected:
  IBM Spectrum Protect Plus 10.1.0
  
  Customer/L2 Diagnostics
  
  Initial Impact: Med
  
  Additional Keywords: SPP, CSV, SPPlus
  

Local fix

• Reboot the IBM Spectrum Protect Plus appliance to resolve this
  issue
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.0.*                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 10.1.1. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem has been resolved by improving auto-restart handlin
  for services that control the logging framework.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    DEPL
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels