IT24231: NETWORK SUBSCRIPTION FAILURE WHEN AUTHENTICATING INTO ADMINISTRATIVE CONSOLE

Download Information: Version 10.1.1.x IBM Spectrum Protectâ„¢ Plus

APAR status

• Closed as program error.

Error description

• User will experience a vague "Network Subscription Failure"
  error when authenticating into the Spectrum Protect Plus
  Administrative Console. This is due to tomcat directories being
  removed from the /tmp directories by systemd services that run a
   scheduled cleanup of the directory.
  
  The embedded tomcat Spectrum Protect Plus (SPP) micro-services
  create directories under the /tmp directory of the SPP appliance
  host, these directories are used as swap spaces by tomcat at
  runtime.
  
  On CentOS 7 there are systemd services that run on a schedule
  cleaning up directories under /tmp (by default purging
  directories that are older than 10 days). Some configuration
  fixes need to be added to prevent admin console related
  directories from being cleaned up.
  
  SPP System logs may contain IO exceptions from tomcat relating
  to the /tmp directory on the appliance
  
  
  Initial impact:
    Medium
  
  Versions affected:
    10.1.0
  

Local fix

• Confirming the Administrative Console "administrator" password
  used to authenticate is correct and restart the Spectrum Protect
   Plus     appliance and retry the authenticating into the SPP
  administrative console.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.0.*                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 10.1.1. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• SPP has been updated to avoid the conditions that present this
  problem. Configuration options have been added to manage
  temporary directory/swap space. These options will prevent
  systemd from cleaning up files used by the administrative consol
  operations.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    ADM
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels