IT23889: "RESOURCEACCESSEXCEPTION" POP-UP ERROR CAN OCCUR IN THE IBM SPECTRUM PROTECT PLUS DASHBOARD.

Download Information: Version 10.1.1.x IBM Spectrum Protectâ„¢ Plus

APAR status

• Closed as program error.

Error description

• When moving from one screen to another in the IBM Spectrum
  Protect Plus
  dashboard, a pop-up error displaying:
  "ResourceAccessException"
  A problem occurred while carrying out the requested operation.
  The error does not keep the functionality in the specific web
  page from
  working once "OK" is clicked.
  This problem has been seen when the discovery and config servers
  are not running on the
  IBM Spectrum Protect Plus server.
  To confirm this is the case, attempt to open the following URL,
  making sure to fill in
  the correct IP address for the IBM Spectrum Protect Plus server:
  http://<spp_ip_address>:8761/eureka/apps
  If the above link displays anything but a log in prompt, you are
  seeing this apar. If a log in prompt shows, you are not
  seeing this apar. You do not need to attempt to log on.
  Initial impact: Medium
  Versions affected: 10.1.0
  

Local fix

• Manually start the discovery and config services. SSH to the
  IBM Spectrum Protect Plus server. Log in with root and run the
  following two commands:
  [root@localhost ~]# /etc/init.d/sppcfgsrv restart
  sppcfgsrv stoping ...
  sppcfgsrv stopped ...
  Starting sppcfgsrv ...
  [root@localhost ~]# /etc/init.d/sppdscsrv  restart
  sppdscsrv stoping ...
  sppdscsrv stopped ...
  Starting sppdscsrv ...
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.0.*                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 10.1.1. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem has been resolved by converting the discovery and
  config server services to systemd services which provides
  auto-restart logic.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    DEPL
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels