IT23732: COLLECTING SERVICE LOGS USING SPECTRUM CONTROL GUI DOESN'T COLLECT THE DB2SUPPORT.ZIP

IBM Spectrum Control 5.2.16 - Linux Server
IBM Spectrum Control 5.2.16 - Windows Server
IBM Spectrum Control 5.2.16 - AIX Server
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• Using the IBM Spectrum Control GUI to collect the service logs
  doesn't gather the db2support.zip.  This occurs on Windows only
  when the directory path for the Spectrum Control installation
  contains a space. (e.g. Program Files\IBM\TPC).
  
  Navigate in the IBM Spectrum Control GUI:
  Home -> System Management -> Get Support -> then press "Collect
  Log" button.
  The resulting SCServiceFiles_all_<timestamp>.zip archive
  contains only the DBServiceInfo.html file in the DBService.zip.
  
  The DBServiceInfo.html shows an error like:
  
  Cmd str to execute is
  ->db2cmd /c /w /i db2support "C:\Program
  Files\IBM\TPC\wlp\usr\servers\webServer\serviceLog\db" -d TPCDB
  -s<-
  Error: "C:\Program" does not exist or is not a fully qualified
  path name.
  
  Running the service.bat from command line without arguments or
  with "-all" collects the db2support.zip correctly.
  

Local fix

• run the service script from the command line
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users on Windows collecting       *
  * service logs from the Spectrum Control GUI                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Using the IBM Spectrum Control GUI to collect the service    *
  * logs doesn't gather the db2support.zip.  This occurs on      *
  * Windows only when the directory path for the Spectrum        *
  * Control installation                                         *
  * contains a space. (e.g. Program Files\IBM\TPC).              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  
  | refresh pack  |  5.2-TIV-TPC-RP0016  |  March 2018
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels