IT23703: IBM SPECTRUM PROTECT PLUS DOCUMENTATION NEEDS ADDITIONAL DETAILSON VERIFYING AND CONFIGURING PROPER DNS SETTINGS.

Download Information: Version 10.1.2.x IBM Spectrum Protectâ„¢ Plus

APAR status

• Closed as documentation error.

Error description

• After the initial deployment of the IBM Spectrum Protect Plus
  Server or vSnap appliances, DNS settings should be verified. The
  current documentation does not provide the details on
  what settings or configuration items must be in place to work
  properly. The documentation  needs include the required steps
  to verify proper DNS resolution between the various IBM Spectrum
  Protect Plus components, VMware or Windows Hyper-V, as well as
  virtual guest machines.
  These steps should also be used if any communication problems
   are noted in the logs during backups or restores.
  Initial Impact: Medium
  Platforms affected: Linux & Windows
  Versions affected: 10.1.0
  

Local fix

• 1 - Verify ping is successful between the IBM Spectrum Protect
   Plus server, vSnap, VADP proxies, VMware, and
  Hyper-V using (FQDN) Full Qualified Domain Names.
  2 - Verify the FQDN is setup correctly on the IBM Spectrum
  Protect
  Plus server, vSnap, and VADP proxies.
  Use the Linux "nmtui" utility to setup this.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.0.*                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * The Knowledge Center Documentation for 10.1.1 has been       *
  * updated. In addition the documentation for 10.1.2 provides   *
  * information on the IBM Spectrum Protect Plus Serviceability  *
  * tool                                                         *
  * Note that this is subject to change at the discretion of IBM *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus includes documentation that describes
  all of the network paths to and from various components within
  the solution. This documentation includes a high level
  architecture overview including port definitions and
  communication paths. Supplementing the diagram is an in bound
  and outbound port document describing the ports and their
  corresponding protocols and use. In addition, releases
  10.1.2 and higher now include an IBM Spectrum Protect
  Serviceability tool that can be used to validate connectivity
  by IP or (FQDN) Fully Qualified Domain Name. Finally, IBM
  Spectrum Protect Plus has been improved in prior releases to
  more gracefully handle communication between components where
  DNS issues has arisen in the past.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels