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IT22917: EMAILS NOT SENT WHEN ALERT IS TRIGGERED

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Alert server does not send mail for alerts that have been
    triggered.  Sending a test email from the Alert Notifications
    configuration panel works fine.  Report emails are also sent
    fine.
    
    traceAlertServer.log:
    [RulesEngineAlertProcessor.processOneAlert] [ERROR] Exception
    encountered processing  1937259 java.lang.NullPointerException
    
    Prior to 5.2.15, this NullPointerException error included
    additional trace logging, but the line shown above exists across
    the levels.
    
    RECREATE STEPS:
    1. Configure alerts to generate email when triggered.  Confirm a
    test email is successful.
    2. Trigger a condition configured to generate an alert email.
    3. Check whether the alert is received in email.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Control 5.2.x users monitoring                  *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The Spectrum Control Alert server does not send mail for     *
    * alerts that have been triggered.  However, sending a test    *
    * email from the Alert Notifications configuration panel works *
    * fine.  Report emails are also sent fine.                     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fix maintenance when available.                        *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is targeted for both of the following:
    
    
    IBM Spectrum Control 5.2.15.1  |  fix pack  |
    5.2.15-TIV-TPC-FP0001  [ target December 2017 ]
    
    http://www.ibm.com/support/docview.wss?&uid=swg21320822
    
    The target dates for future fix packs do not represent a formal
    commitment by IBM. The dates are subject to change without
    notice.
    
    
    
    IBM Spectrum Control 5.3.0  [ target March 2018 ]
    
    http://www.ibm.com/support/docview.wss?&uid=swg21320822
    
    The target dates for future releases do not represent a formal
    commitment by IBM. The dates are subject to change without
    notice.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT22917

  • Reported component name

    TPC

  • Reported component ID

    5608TPC00

  • Reported release

    52C

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-10-24

  • Closed date

    2017-11-06

  • Last modified date

    2017-11-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TPC

  • Fixed component ID

    5608TPC00

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSWFB4","label":"IBM Spectrum Control Standard Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"52C","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
01 September 2023