Direct links to fixes
IBM Spectrum Control 5.2.15.1 - Agents
IBM Spectrum Control 5.2.15.1 - AIX Server
IBM Spectrum Control 5.2.15.1 - Linux Server
IBM Spectrum Control 5.2.15.1 - Windows Server
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
APAR status
Closed as program error.
Error description
Alert server does not send mail for alerts that have been triggered. Sending a test email from the Alert Notifications configuration panel works fine. Report emails are also sent fine. traceAlertServer.log: [RulesEngineAlertProcessor.processOneAlert] [ERROR] Exception encountered processing 1937259 java.lang.NullPointerException Prior to 5.2.15, this NullPointerException error included additional trace logging, but the line shown above exists across the levels. RECREATE STEPS: 1. Configure alerts to generate email when triggered. Confirm a test email is successful. 2. Trigger a condition configured to generate an alert email. 3. Check whether the alert is received in email.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control 5.2.x users monitoring * **************************************************************** * PROBLEM DESCRIPTION: * * The Spectrum Control Alert server does not send mail for * * alerts that have been triggered. However, sending a test * * email from the Alert Notifications configuration panel works * * fine. Report emails are also sent fine. * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available. * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for both of the following: IBM Spectrum Control 5.2.15.1 | fix pack | 5.2.15-TIV-TPC-FP0001 [ target December 2017 ] http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future fix packs do not represent a formal commitment by IBM. The dates are subject to change without notice. IBM Spectrum Control 5.3.0 [ target March 2018 ] http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT22917
Reported component name
TPC
Reported component ID
5608TPC00
Reported release
52C
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-10-24
Closed date
2017-11-06
Last modified date
2017-11-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC
Fixed component ID
5608TPC00
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSWFB4","label":"IBM Spectrum Control Standard Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"52C","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 September 2023