IT22711: INSTALLATION MAY FAIL IF USER ACCOUNT CONTAINS A SPACE

APAR status

• Closed as program error.

Error description

• Error Description: It is possible for the installation of the
  Virtual Environments package to fail when the Windows account
  being used contains a space. A pop up with the following text is
   displayed when this occurs.
  
  Error: Unable to access jarfile C:\Users\<account name before
  the space>
  
  So if the account being used is TEST USER, the message will be
  displayed as follows:
  
  
  Tivoli Storage Manager Versions Affected: 7.1.x and 8.1.x on
  Windows
  
  Customer/L2 Diagnostics: Review of the TDPVMwareInstallation.log
  file shows that the SUPPORTDIR contains a path with spaces in
  it.
  
  Property(C): SUPPORTDIR = C:\Users\<account name with
  spaces>\AppData\Local\Temp\4\{FD194425-98A7-4958-8198-B657820E8C
  69}
  
  Further review of the log shows that when
  
  1: vCenter_Validate: running
  ["D:\7.1.4-TIV-TSMVE-Windows\CD\tsm4ve\X64\..\extra\jre\jre\bin\
  javaw.exe" -jar C:\Users\<account name with
  spaces>\AppData\Local\Temp\4\{FD194425-98A7-4958-8198-B657820E8C
  69}\reg.jar -validate_any "<vcenter>" "<vcenter account>"
  "******"] Working Dir [C:\ProgramData]
  
  Initial Impact: Medium
  
  Additional Keywords: install installation space spaces user dir
  quote quotes
  

Local fix

• Use an account without spaces to perform the installation.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware Installation versions 7.1.0-7.1.8 and  *
  * 8.1.0-8.1.4 running on Microsoft Windows platform.           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * *                                                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the IBM Spectrum      *
  * Protect for Virtual Environments Data Protection for VMware  *
  * Installation package version 8.1.6 on all Microsoft Windows  *
  * x64  platforms.                                              *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Installation process will not fail.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• install
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels