IT22597: GVM5002E: AN ERROR OCCURRED: _1059[0].SCHEDGROUP IS UNDEFINED

Download Information: Version 8.1.4 IBM Spectrum Protectâ„¢ for Virtual Environments

APAR status

• Closed as program error.

Error description

• Logon to the vCenter web client and access the IBM Spectrum
  Protect plug-in. From the getting started page, access the
  schedules tab. This generates the following error :
  
  "GVM5002E: An error occurred:  _1059[0].schedGroup is undefined.
  Log out and log in again.  If the problem persists, contact your
  administrator for assistance."
  
  This error is logged when both following conditions are met :
  
  1) IBM Spectrum Protect for Virtual Environments was upgraded to
     version 8.1.2 and then the upgrade was rolled back to an
     earlier version.
  2) The vCenter web client plug-in still shows a version of 8.1.2
     while the currently installed IBM Spectrum Protect for
     Virtual Environments product is at a version lower than 8.1.2
  
  Customer/L2 Diagnostics :
  
  
  Verify the version of plug-in by selecting the following
  in the vSphere web client :
  
  IBM Spectrum Protect:
   Getting Started and Connections
     -> Getting Started
       -> About this product
  
  Initial Impact: Medium
  
  Additional Keywords: TSM4VE SP4VE
  Versions Affected:
  IBM Spectrum Protect for Virtual Environments:
  Data Protection for VMware 8.1.2 on Linux and Windows
  

Local fix

• 1. With a browser go to :
      https://<vCenter.host.name>/mob/?moid=ExtensionManager
     You should be prompted with a credential request.
     Enter with the vSphere user
     Verify that the following plug-in is installed :
      - com.ibm.tsm.tdpvmware.IBMDataProtection
  
  2. Unregister the plugin :
  
  . Windows
  Open a Windows command prompt and run the following command :
  
  "C:\Program Files (x86)\Common
  Files\Tivoli\TDPVMware\VMwarePlugi
  n\unregister_vcenter_extension.cmd" <vCenter Server address>
  <vCenter User ID> <vCenter User Password>
  
  .Linux
  Open a shell and run the following command :
  /opt/tivoli/tsm/tdpvmware/common/scripts/unregisterPlugin.sh
  
  The script prompts you to enter the following information:
  - vCenter host (enter the new hostname for the vCenter)
  - user ID
  - password
  
  3. Verify as done in step 1 that the plugin is gone.
      Go to https://<vCenter.host.name>/mob/?moid=ExtensionManager
   and check for :
    - com.ibm.tsm.tdpvmware.IBMDataProtection
   If the plug-in is not removed, you can remove it manually
   by clicking on "UnregisterExtension" in the lower part of
   the window and in the next pop-up window fill
   in the Extension key with the
   com.ibm.tsm.tdpvmware.IBMDataProtection value and click on
   "Invoke Method" to execute the removal.
  
  4. When the plug-in is removed, register the plugin again :
  
  . Windows
  Open a Windows command prompt and run the following command :
  
  "C:\Program Files (x86)\Common
  Files\Tivoli\TDPVMware\VMwarePlugi
  n\register_vcenter_extension.cmd" <vCenter Server address>
  <vCenter User ID> <vCenter User Password> 9081
  
  Linux
  Open a shell and run the following command :
  /opt/tivoli/tsm/tdpvmware/common/scripts/registerPlugin.sh
  
  The script prompts you to enter the following information:
  - vCenter host (enter the new hostname for the vCenter)
  - user ID
  - password
  - port (enter 9081)
  
  5. Restart the web browser and the vCenter Web client service
     and verify that the plugin is available and shows the correct
     version.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware vSphere GUI 8.1.0 on all Microsoft     *
  * Windows x64 and Linux x86 platforms.                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This issue is projected  *
  * to be fixed in the Data Protection for VMware vSphere GUI    *
  * version 8.1.4 on all Microsoft Windows x64 and Linux x86     *
  * platforms.                                                   *
  * Note 1:  This is subject to change at the discretion of IBM. *
  ****************************************************************
  

Problem conclusion

• Allow user to successfully edit a schedule.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• VEGUI
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels

• R81W PSY

     UP

• R81L PSY

     UP