IT22533: PCOM: KEYBOARD ERROR PCSKBD110 ON MICROSOFT SURFACE BOOK WITH WINDOWS 10

IBM Personal Communications 12.0.3
IBM Personal Communications 13.0.1

APAR status

• Closed as program error.

Error description

• PCOMM 12.0.2.0 on Windows 10 (Creators Update)
  Customer reports that clients are getting error messages
  
  PCSKBD110 - TYPE 8 SUBTYPE 0 NOT SUPPORTED
  
  This is the problem described in APAR:
  
  IT18130 - PCOM: KEYBOARD ERROR PCSKBD110 TYPE 8 SUBTYPE 0 NOT
  SUPPORTED ON WINDOWS 10 OPERATING SYSTEM
  
  and should be fixed in the refresh which customer has installed.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Personal Communications v12.0 users on Windows 10        *
  * operating system                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Error message PCSKBD110 - The system keyboard (type=8,       *
  * subtype=0) is not supported may occur on Windows 10          *
  * operating systems.                                           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  IBM Personal Communications retrieves information about the
  keyboard type while loading the keyboard module. On some Windows
  10 operating system installations, GetKeyboardType() seems to be
  returning a value which is invalid for PCOMM to use.
  With this error, the session will become unusable.
  

Problem conclusion

• PCSKBD.DLL code changes have been made to detect invalid return
  code from GetKeyboardType() and reset to the default value.
  This APAR supersedes APAR IT18130
  Fix scheduled for PCOMM 12.0.3.0 and 13.0.1.0 Refresh Pack.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• PCSKBD
  

Fix information

• Fixed component name

  PCOMM COMBO-ENG

• Fixed component ID

  5639I7000

Applicable component levels

• RC00 PSY

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