IT22070: GVM5002E - TIMEOUT EXCEEDED - DATA MOVER REBALANCE

Download Information: Version 8.1.4 IBM Spectrum Protectâ„¢ for Virtual Environments

APAR status

• Closed as program error.

Error description

• The vSphere Web Client plug-in is used to redistribute the
  workload among the data movers of a VM backup schedule.
  The "Full rebalance of data movers" option is selected and the
  operation logs the following error in a vSphere web client
  window when the operation takes more than 180 seconds
  to complete.
  
  ------------------------------------------
  (X) Failed
  GVM5002E An error occurred:
  Timeout exceeded
  Contact your administrator for assistance.
  ------------------------------------------
  
  Although the error is logged, the rebalance operation does
  complete successfully.
  
  IBM Spectrum Protect for Virtual Environments Versions Affected
  Data Protection for VMware Version 8.1 and above.
  Both WIndows and Linux platforms are affected.
  
  Customer/L2 Diagnostics :
  Review the messages.log file on the system where
  IBM Spectrum Protect for Virtual Environments is installed.
  The file is located in the following directory :
  
  Windows :
  C:\IBM\tivoli\tsm\tdpvmware\webserver\usr\servers\veProfile\logs
  Linux :
  /opt/tivoli/tsm/tdpvmware/common/webserver/usr/servers/veProfile
  /logs
  
  The messages.log file will show the operation takes more
  than 180 seconds to complete but completes successfully.
  For example :
  
  [8/16/16 14:18:38:882 CDT] 00018110 SystemOut
  O Schedule Update: Old Schedule=MYSCHED, New Schedule=MYSCHED,
  Force Rebalance=true, Policy Domain (Optional)=MYDOMAIN,
  Data Center ID (Optional)=MYDATACENTER
  ...
  [8/16/16 14:22:03:181 CDT] 00018110 SystemOut
  O Update Data Mover Information [rc=0]: 180673
  
  Initial Impact: Low
  Additional Keywords: TSM4VE SP4VE
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware vSphere GUI 8.1.0 on all Microsoft     *
  * Windows x64 and Linux x86 platforms.                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This issue is projected  *
  * to be fixed in the Data Protection for VMware vSphere GUI    *
  * version 8.1.4 on all Microsoft Windows x64 and Linux x86     *
  * platforms.                                                   *
  * Note 1:  This is subject to change at the discretion of IBM. *
  ****************************************************************
  

Problem conclusion

• Allow user to view schedules.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• VEGUI
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels

• R81W PSY

     UP

• R81L PSY

     UP