A fix is available
APAR status
Closed as program error.
Error description
The 'Backup VM' process might crash while communicating with the vCenter when there are network errors. The call stack will be similar to the following : dsmcsvc.exe!vmVSphereTaskStatus::checkForVSphereTaskCancel() Line 877 dsmcsvc.exe!VmSendData(vmBackupData_t * vmBackupDataP, nfVmObjInfoVM_t * nfVmObjInfoVmP) Line 7168 dsmcsvc.exe!vmVddkBackupVM(vmData * vmDataP) Line 10712 dsmcsvc.exe!vmBackupVM(vmData * vmDataP) Line 3768 dsmcsvc.exe!tlVMSend(txnConsumerObject_t * txnConObjP, txnSpec_t * txnSpecP, DccBackupController * baCP) Line 1971 dsmcsvc.exe!DccTxnConsumer::HandleQueue() Line 3282 dsmcsvc.exe!DccTxnConsumer::Run(void * argP) Line 2905 dsmcsvc.exe!DccTxnConsumer::DoThread(void * argP) Line 3799 dsmcsvc.exe!startThread2(Threadstart * startInfoP) Line 1626 dsmcsvc.exe!startThread(Threadstart * startInfoP) Line 1587 msvcr110.dll!_callthreadstartex() Line 354 msvcr110.dll!_threadstartex(void * ptd) Line 332 kernel32.dll!BaseThreadInitThunk() Unknown ntdll.dll!RtlUserThreadStart() Unknown Products affected: IBM Spectrum Protect Backup-Archive Client version 7.1 on Windows x64 and Linux x86 platforms. Note: The Backup-Archive Client is a prerequisite to using the Data Protection for VMware. In Data Protection for VMware environments, the Backup-Archive Client is also known as the data mover. This problem also affects IBM Spectrum Protect for Virtual Environments: Data Protection for VMware 8.1. If you are using Data Protection for VMware 8.1, refer to APAR IT21949 Initial Impact: Medium Additional Keywords: tdp4ve tsm4ve crash VMware
Local fix
Ensure communications between the data mover client host and the vCenter is working and retry the backup.
Problem summary
**************************************************************** * USERS AFFECTED: * * Data Protection for VMware version 7.1 and 8.1.0 running on * * all Microsoft Windows x64 and Linux x86 platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Backup-Archive * * Client version 7.1.8 on Windows x64 and Linux x86 platforms. * * Note 1: The Backup-Archive Client is a prerequisite to using * * the Data Protection for VMware. In Data Protection for * * VMware environments, the Backup-Archive Client is also known * * as the data mover. * * Note 2: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Handling of communication errors with vCetner has been enhanced to avoid the crash.
Temporary fix
Comments
APAR Information
APAR number
IT21667
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-08-03
Closed date
2017-08-18
Last modified date
2017-08-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmagent dsm
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
R71L PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022