IT21512: DSMCAD.EXE CAN HANG TRYING TO START DSMSVC.EXE DUE TO A HANDLE LEAK

IBM Spectrum Protectâ„¢ Client 8.1.4 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• On Windows platform, dsmcad.exe service can hang in a stopped
  state when trying
  to start dsmcsvc.exe
  
  Client 'service' trace will show similar to:
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 364):
  Schedule Name : SCHED_NAME
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 372):
  Schedule Action : Command
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 380):
  Schedule Objects : "C:\Program
  Files\Tivoli\TSM\TSMScripts\script.bat"
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 388):
  Schedule Options :
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 396):
  Schedule StartDateTime : 00:00:00 03/05/2017
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 554):
  ccHandleSleepExecuteState: Entering
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 567):
  ccHandleSleepExecuteState: Sleeping for 3600
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 872):
  ccNightyNight: Entering
  
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 581):
  ccHandleSleepExecuteState: Destroying
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 648):
  ccHandleExecuteState, sleepTime = 600
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 767):
  ccEraseTimerFile: pkRemove failed, errno=<2>, error:<No such
  file or directory>
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 827):
  ccCreateTimerFile: contents: This is a temporary TSM file used
  by the Cad managed scheduler.
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 830):
  ccCreateTimerFile: contents:  PROMPTED 61812 10.11.23.107
  <timestamp> [PID] [TID] : ..\..\diagent\cad\cadsched.cpp( 845):
  ccCreateTimerFile: Timer file has been closed
  <timestamp> [PID] [TID] : ..\..\diagent\winnt\psutcad.cpp( 415):
  psCadStartScheduler: Entering
  <timestamp> [PID] [TID] : ..\..\diagent\winnt\disvutil.cpp(
  242): CheckStartDIAgentService(): cadPid: 6192.
  <timestamp> [PID] [TID] : ..\..\diagent\winnt\disvutil.cpp(
  245): CheckStartDIAgentService(): cadPidString: 6192
  
  <timestamp> [PID] [TID] : ..\..\diagent\winnt\disvutil.cpp(
  249): Agent service is STOPPED
  
  
  
  This hang can occur due to a handle leak which causes the
  Windows Service Control Manager to be unable to start the
  scheduler service dsmcsvc.exe.
  
  
  Tivoli Storage Manager and IBM Spectrum Protect versions
  affected:
  Client 6.4.x, 7.1.x and 8.1.x for Windows platform
  
  
  Initial Impact: Medium
  
  Additional Keywords:  TSM IBM Spectrum Protect hang service
  

Local fix

• Reboot the client host.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Backup-Archive client Version 7.1.6     *
  * running on all Windows platforms                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels  7.1.8 and 8.1.4.  Note that *
  * until these levels are available, this information is        *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed so that there is no  sporadic
  schedule hangs during backups.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP

• R81W PSY

     UP