IT21444: DSMSVC SERVICE MAY CRASH WHILE PRUNING ACTIVITY LOG.

8.1.7.000-IBM-SPSRV-Linuxppc64le
8.1.7.000-IBM-SPCMS-WindowsX64
8.1.7.000-IBM-SPCMS-WindowsI32
8.1.7.000-IBM-SPCMS-Linuxx86_64
8.1.7.000-IBM-SPOC-WindowsX64
8.1.7.000-IBM-SPOC-Linuxx86_64
8.1.7.000-IBM-SPOC-Linuxs390x
8.1.7.000-IBM-SPOC-LinuxPPC64le
8.1.7.000-IBM-SPOC-AIX
8.1.7.000-IBM-SPSRV-WindowsX64
8.1.7.000-IBM-SPSRV-Linuxx86_64
8.1.7.000-IBM-SPSRV-Linuxs390x
8.1.7.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 7 (V8.1.7) Downloads

APAR status

• Closed as program error.

Error description

• dsmsvc service may crash while pruning activity log after
  writing following records in ACTLOG.
  
  yyyy-mm-dd hh:mm:ss  ANR2102I activity log pruning Started:
  yyyy/mm/dd 00:00:00
                        entries are removed.
  yyyy-mm-dd hh:mm:ss  ANR2103I Activity log  completed: 652 sets
  away.
  yyyy-mm-dd hh:mm:ss  ANR2244I deletion process for database
  volumes 2017/06/04
                        initiated (process ID 196148008).
  
  
  Excerpt from dsmsvc.err:
  ================================================================
  ====
  Exception generated: MM/DD/YYYY HH:MM:SS
  Module name:         Unavailable
  Current version:     7.1.7.200
  Build date:          Apr 28 2017 11:33:58
  Build Type:          64Bit
  ================================================================
  ====
  
  Crash dump file:
  C:\PROGRA~1\Tivoli\TSM\Server\dsmsvc.dmp
  
  Exception code:
  C0000005 (ACCESS_VIOLATION) at 00000000D9F10D33
  
  Call stack:
  ... F()+Offset, File(Line#)
  ... -----------------------
  ... Unavailable, Unavailable
  ... OutGetMsg()+A03, Unavailable
  ... StdPutMsg()+293, Unavailable
  ... outMsgfTrFL()+38, Unavailable
  ... AdmLogDeletionThread()+D57, Unavailable
  ... startThread()+141, Unavailable
  ... beginthreadex()+107, Unavailable
  ... endthreadex()+192, Unavailable
  ... BaseThreadInitThunk()+D, Unavailable
  ... RtlUserThreadStart()+21, Unavailable
  
  Exception handler complete. RC: 0
  ================================================================
  ====
  
  Windows application eventlog showed the following error.
  
  Error  YYYY/MM/DD HH:MM:SS ADSMServer 27  None
  ANR9999D: ADSM Exception Information: file = pkthread.c, line =
  3613,Code = c0000005, Address = 000007FED9F10D33
  Attempt to read data at address 21~
  
  This crash may occur after upgrade IBM Spectrum Protect Server
  from 7.1.1.300 or lower level to 7.1.7.100 or 7.1.7.200 on
  Windows platform for other languages than English since language
  packs are missing from 7.1.7.100 and 7.1.7.200.
  
  
  Tivoli Storage Manager Versions affected:
  IBM Spectrum Protect 7.1.7.100 or 7.1.7.200 on all supported
  Windows for non-English platforms
  
  | MDVREGR 7.1.7.100-TIV_5698ISMSV |
  | MDVREGR 7.1.7.200-TIV_5698ISMSV |
  
  
  Initial Impact:
  Medium
  
  
  Additional Keywords:
  TSM crash messages language upgrade
  

Local fix

• Copy the correct version of local language files from the
  7.1.7.000 code.
   dsm***.hlp
   dsml***.dll
  
  where, "***" is the country code.  For example, Japanese
  language files:
   dsmjpn.hlp
   dsmljpn.dll
  
  or
  
  install 7.1.7 Language Packs from 7.1.7 Install Package.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in level     *
  * 8.1.7.                                                       *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels