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IT21444: DSMSVC SERVICE MAY CRASH WHILE PRUNING ACTIVITY LOG.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • dsmsvc service may crash while pruning activity log after
    writing following records in ACTLOG.
    
    yyyy-mm-dd hh:mm:ss  ANR2102I activity log pruning Started:
    yyyy/mm/dd 00:00:00
                          entries are removed.
    yyyy-mm-dd hh:mm:ss  ANR2103I Activity log  completed: 652 sets
    away.
    yyyy-mm-dd hh:mm:ss  ANR2244I deletion process for database
    volumes 2017/06/04
                          initiated (process ID 196148008).
    
    
    Excerpt from dsmsvc.err:
    ================================================================
    ====
    Exception generated: MM/DD/YYYY HH:MM:SS
    Module name:         Unavailable
    Current version:     7.1.7.200
    Build date:          Apr 28 2017 11:33:58
    Build Type:          64Bit
    ================================================================
    ====
    
    Crash dump file:
    C:\PROGRA~1\Tivoli\TSM\Server\dsmsvc.dmp
    
    Exception code:
    C0000005 (ACCESS_VIOLATION) at 00000000D9F10D33
    
    Call stack:
    ... F()+Offset, File(Line#)
    ... -----------------------
    ... Unavailable, Unavailable
    ... OutGetMsg()+A03, Unavailable
    ... StdPutMsg()+293, Unavailable
    ... outMsgfTrFL()+38, Unavailable
    ... AdmLogDeletionThread()+D57, Unavailable
    ... startThread()+141, Unavailable
    ... beginthreadex()+107, Unavailable
    ... endthreadex()+192, Unavailable
    ... BaseThreadInitThunk()+D, Unavailable
    ... RtlUserThreadStart()+21, Unavailable
    
    Exception handler complete. RC: 0
    ================================================================
    ====
    
    Windows application eventlog showed the following error.
    
    Error  YYYY/MM/DD HH:MM:SS ADSMServer 27  None
    ANR9999D: ADSM Exception Information: file = pkthread.c, line =
    3613,Code = c0000005, Address = 000007FED9F10D33
    Attempt to read data at address 21~
    
    This crash may occur after upgrade IBM Spectrum Protect Server
    from 7.1.1.300 or lower level to 7.1.7.100 or 7.1.7.200 on
    Windows platform for other languages than English since language
    packs are missing from 7.1.7.100 and 7.1.7.200.
    
    
    Tivoli Storage Manager Versions affected:
    IBM Spectrum Protect 7.1.7.100 or 7.1.7.200 on all supported
    Windows for non-English platforms
    
    | MDVREGR 7.1.7.100-TIV_5698ISMSV |
    | MDVREGR 7.1.7.200-TIV_5698ISMSV |
    
    
    Initial Impact:
    Medium
    
    
    Additional Keywords:
    TSM crash messages language upgrade
    

Local fix

  • Copy the correct version of local language files from the
    7.1.7.000 code.
     dsm***.hlp
     dsml***.dll
    
    where, "***" is the country code.  For example, Japanese
    language files:
     dsmjpn.hlp
     dsmljpn.dll
    
    or
    
    install 7.1.7 Language Packs from 7.1.7 Install Package.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available.                           *
    * This problem is currently projected to be fixed in level     *
    * 8.1.7.                                                       *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Linux, and
    Windows.
    Platforms fixed:  AIX, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT21444

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-07-18

  • Closed date

    2018-07-01

  • Last modified date

    2018-07-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.3"}]

Document Information

Modified date:
13 February 2021