Fixes are available
APAR status
Closed as program error.
Error description
The following error can been seen when adding a storage system in Spectrum Control 5.2.14 when using a ssh key. In example C:\Program Files\IBM\TPC\device\log\epm\svcTestConnection.497361202429\1025 \traceTestConnection_ExternalProcess_0.log; 2017-06-13 16:40:04.960 [EP-SubJob: SVC 6-1941] [SVCNAPIProbe.collectData()] [INFO] Closing secure session. 2017-06-13 16:40:04.960 [EP-SubJob: SVC 6-1941] [SVCNAPIProbe.run()] [ERROR] Error running SVCNAPIProbe com.ibm.tpc.common.api.napi.NAPIConnectionException: rc = 13, msg = C:\Program Files\IBM\TPC\device\log\epm\svcTestConnection.497361202429\1025 \svc_key.pem (The system cannot find the file specified.) ... 2017-06-13 16:40:04.960 [EP-SubJob: SVC 6-1941] [SVCNAPIProbe.run] [LOG] HWNEP0111E The connection to the storage device failed. The error code is 13. It failed because the ssh key file (svc_key.pem here) is written in C:\Program Files\IBM\TPC\device\log\svcTestConnection.497361202429\1025\svc _key.pem instead of C:\Program Files\IBM\TPC\device\log\epm\svcTestConnection.497361202429\1025 For an upgrade Spectrum Control server in 5.2.14, the following error can be seen: - probe and performance jobs are failing; BTADS0102E The data can't be collected by the probe because the data collector or the storage resource that is being probed isn't available. - "BPCUI0254E Invalid private key location" when testing the connection to the device. - BPCUI0009E "The SSH key could not be loaded for the following reason: Key file xxxx.ppk does not exist or is not a valid file." when trying to reapply the original SSH key. Affected version: Spectrum control 5.2.14 on all platform. Affected storage: SVC, Storwize, FlashSystem,.. all storage systems using Secure Shell (SSH) authentication.
Local fix
Add the storage using user/password instead.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control 5.2.14 users adding a storage system * * using an SSH key. * **************************************************************** * PROBLEM DESCRIPTION: * * An error is encountered when adding a storage system in * * Spectrum Control 5.2.14 when using an SSH key. * * * * The connection fails because Spectrum Control cannot find * * the SSH key in the right path. * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following maintenance package: | refresh pack | 5.2-TIV-TPC-RP0015 - target August 2017 Fixed in IBM Spectrum Control 5.2.15 http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future refresh packs do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT21026
Reported component name
TPC ADVANCED
Reported component ID
5608TPCA0
Reported release
52E
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-06-14
Closed date
2017-08-18
Last modified date
2017-08-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC ADVANCED
Fixed component ID
5608TPCA0
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNECY","label":"Tivoli Storage Productivity Center Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"52E"}]
Document Information
Modified date:
24 June 2022