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IT21026: STORAGE SYSTEM AUTHENTICATION USING SECURE SHELL (SSH) FAILS IN SPECTRUM CONTROL 5.2.14.

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APAR status

  • Closed as program error.

Error description

  • The following error can been seen when adding a storage system
    in Spectrum Control 5.2.14 when using a ssh key.
    
    In example C:\Program
    Files\IBM\TPC\device\log\epm\svcTestConnection.497361202429\1025
    \traceTestConnection_ExternalProcess_0.log;
    
    2017-06-13 16:40:04.960 [EP-SubJob: SVC 6-1941]
    [SVCNAPIProbe.collectData()] [INFO] Closing secure session.
    2017-06-13 16:40:04.960 [EP-SubJob: SVC 6-1941]
    [SVCNAPIProbe.run()] [ERROR] Error running SVCNAPIProbe
    com.ibm.tpc.common.api.napi.NAPIConnectionException: rc = 13,
    msg = C:\Program
    Files\IBM\TPC\device\log\epm\svcTestConnection.497361202429\1025
    \svc_key.pem (The system cannot find the file specified.)
    ...
    2017-06-13 16:40:04.960 [EP-SubJob: SVC 6-1941]
    [SVCNAPIProbe.run] [LOG] HWNEP0111E The connection to the
    storage device failed. The error code is 13.
    
    It failed because the ssh key file (svc_key.pem here) is written
    in C:\Program
    Files\IBM\TPC\device\log\svcTestConnection.497361202429\1025\svc
    _key.pem instead of
    C:\Program
    Files\IBM\TPC\device\log\epm\svcTestConnection.497361202429\1025
    
    
    For an upgrade Spectrum Control server in 5.2.14, the following
    error can be seen:
    
    - probe and performance jobs are failing;
    BTADS0102E The data can't be collected by the probe because the
    data collector or the storage resource that is being probed
    isn't available.
    
    - "BPCUI0254E Invalid private key location" when testing the
    connection to the device.
    
    - BPCUI0009E "The SSH key could not be loaded for the following
    reason: Key file xxxx.ppk does not exist or is not a valid
    file." when trying to reapply the original SSH key.
    
    Affected version: Spectrum control 5.2.14 on all platform.
    Affected storage: SVC, Storwize, FlashSystem,.. all storage
    systems using Secure Shell (SSH) authentication.
    

Local fix

  • Add the storage using user/password instead.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Control 5.2.14 users adding a storage system    *
    * using an SSH key.                                            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * An error is encountered when adding a storage system in      *
    * Spectrum Control 5.2.14 when using an SSH key.               *
    *                                                              *
    * The connection fails because Spectrum Control cannot find    *
    * the SSH key in the right path.                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fix maintenance when available                         *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is targeted for the following maintenance
    package:
    
    | refresh pack | 5.2-TIV-TPC-RP0015 - target August 2017
    
    Fixed in IBM Spectrum Control 5.2.15
    
    http://www.ibm.com/support/docview.wss?&uid=swg21320822
    
    The target dates for future refresh packs do not represent a
    formal commitment by IBM. The dates are subject to change
    without notice.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT21026

  • Reported component name

    TPC ADVANCED

  • Reported component ID

    5608TPCA0

  • Reported release

    52E

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-06-14

  • Closed date

    2017-08-18

  • Last modified date

    2017-08-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TPC ADVANCED

  • Fixed component ID

    5608TPCA0

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNECY","label":"Tivoli Storage Productivity Center Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"52E"}]

Document Information

Modified date:
24 June 2022