IT20819: USER IDS FAIL TO LOG INTO LIBERTY ADMIN CENTER

IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• Logon attempt to the Liberty Admin Center with Common User
  ID/User Id fails with:
  Access Error: The user account is not authorized to access the
  admin center
  
  \IBM\TPC\wlp\usr\servers\webServer\log\trace.log
  [6/7/17 10:07:24:562 EDT] 000000ff WebAppSecurit A CWWKS9104A:
  Authorization failed for user <user_id> while invoking
  com.ibm.ws.management.security.resource on /.
  The user is not granted access to any of the required roles:
  [Administrator].
  
  DB2 Version used for Server:  N/A
  The defect is against component:  configuration
  Server/Manager build/release (TPC):  5.2.14
  Agent build/release (TPC):  N/A
  Server/Manager (OS):  WIN2008-R2
  Agent (OS):   N/A
  
  Problem as described by customer: Unable to log into Liberty
  Admin Center with Any known user id
  Initial customer impact (low/med/high):  med
  

Local fix

• Contact Support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM users running an initial install of Spectrum Control     *
  * 5.2.14 on Windows server.                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After a successful install of Spectrum Control, the logon    *
  * attempt to the Liberty Admin Center with Common User ID/User *
  * Id fails with:                                               *
  * Access Error: The user account is not authorized to access   *
  * the admin center                                             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0015 - target August 2017
  
  Fixed in IBM Spectrum Control 5.2.15
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels