IT20418: ADMIN UTILITY FAILS TO START WHEN LAUNCHED FROM THE ADMINISTRATION UTILITY.

IBM Host On-Demand 11.0.16
IBM Host On-Demand 12.0.3

APAR status

• Closed as program error.

Error description

• When a HOD 12.0.1 user attempts to launch the Admin from START
  -> All Programs -> IBM HOD -> Administration Utility the page
  fails to launch. User gets a "Please wait. Host on-Demand is
  detecting the level of Java support on your system" for a long
  time and it stall there endlessly and the Admin never gets
  launched. Launching the Admin page from a browser works with no
  issues.  Problem occurs consistently under all HOD 12.0.1
  supported JREs.
  

Local fix

Problem summary

• Admin utility page fails to launch when tried from START -> All
  Programs -> IBM HOD -> Administration Utility. User gets
  "Please wait. Host on-Demand is detecting the level of Java
  support on your system" and hence the admin page fails to
  launch. The issue cropped up at the HOD 12.0.1 level.
  

Problem conclusion

• The web page loading based on session storage was implemented
  in 12.0.1 and this is not supported on higher version of
  browser Internet Explorer; Thus the web page loading fails and
  the Admin Utility is not launched.  Changes were made in the
  code and implemented under HOD 12.0.3 refresh pack.
  So this scenario  if session storage is null is handled without
  throwing any exception.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  HOD

• Fixed component ID

  5733A5901

Applicable component levels

• RC00 PSY

     UP