A fix is available
APAR status
Closed as program error.
Error description
IBM Spectrum Protect Client might crash after a "Backup VM -mode=full" or "Backup VM -mode=incremental". Following error messages are an indication of this APAR: 04/28/2017 12:08:53 ANS0252E The sendObj ObjAttr.objInfo is too long. 04/28/2017 12:08:53 ANS5250E An unexpected error was encountered. TSM function name : vmVddkBackupVM TSM function : updateObject failed for hl \FULL, ll \VMNAME, fs \VMFULL-VMNAME. TSM return code : 2101 TSM file : ..\..\common\vm\vmbackcommon.cpp (2438) The client crashes due to memory overwriting and/or access violation and might also crash before previous message is encountered. No error message will be seen in that case. The call stack depends on what memory was overwritten. The issue always happens after the backup finished, so backup data is not affected. The issue will not be seen when using Incremental Forever backups (IFFINCR & IFINCR). *Note: Periodic Full backups are not supported any more starting IBM Spectrum Protect for Virtual Environments - Data Protection for VMware 8.1 IBM Spectrum Protect Versions Affected: IBM Spectrum Protect for Virtual Environments - Data Protection for VMware 7.1.6.5 | MDVREGR - 7.1.6.5-TIV_5698ISMCL | Initial Impact: Medium Additional Keywords: TSM, Tivoli, Storage, Manager, TDP, TDP4VE, VMware, VE
Local fix
Do not use Periodic Full VM backups but migrate to Incremental Forever backups.
Problem summary
**************************************************************** * USERS AFFECTED: * * Data Protection for VMware Data Mover versions 7.1.6 running * * on all Microsoft Windows x64 and Linux x86 platforms * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Backup-Archive * * Client version 7.1.8 on all Microsoft Windows x64 and Linux * * x86 platforms * * Note 1: The Backup-Archive Client is a prerequisite to using * * the Data Protection for VMware. In Data Protection for * * VMware environments, the Backup-Archive Client is also known * * as the data mover. * * Note 2: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Periodic full backup logic has been fixed and noo longer crashes.
Temporary fix
Comments
APAR Information
APAR number
IT20414
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-05-09
Closed date
2017-05-22
Last modified date
2017-05-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmagent
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
R71L PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022