IT20211: IBM SPECTRUM CONTROL SERVICE TOOL DOES NOT COLLECT WEBSPHERE JAVACORE/HEAPDUMP FILES

IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• When logs are requested from a customer, they run service.bat
  (Windows servers) and service.sh (Unix servers).
  In 5.2.13, the service tool fails to collect the javacore and
  heap dump files from the WebSphere directories:
  <TPC_install_dir>\wlp\usr\servers\deviceServer
  <TPC_install_dir>\wlp\usr\servers\alertServer
  
  
  RECREATE STEPS:
  Run service.bat/service.sh, collect the resulting
  SCServiceFiles*.zip and notice no core or dump files collected.
  ________________________________________________________________
  DB2 Version used for Server:  		N/A
  The defect is against component:  	5608TPC00
  Server/Manager build/release (TPC):  	5.2.13
  
  ________________________________________________________________
  Problem as described by customer:  	support/development doesn't
  have needed core/dump files
  Initial customer impact (low/med/high): low
  

Local fix

• Ask customers to manually collect javacore/heapdump files from
  the mentioned directories.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users running the Service tool to *
  * collect diagnostics                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When Spectrum Control service logs are requested from a      *
  * customer, they run service.bat (Windows servers) and         *
  * service.sh (Unix servers).  In Spectrum Control 5.2.13, the  *
  * service tool fails to collect the javacore and               *
  * heap dump files from the WebSphere directories:              *
  * <TPC_install_dir>\wlp\usr\servers\deviceServer               *
  * <TPC_install_dir>\wlp\usr\servers\alertServer                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0015 - target August 2017
  
  Fixed in IBM Spectrum Control 5.2.15
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels