IT20095: VM RESTORE GUI REPORTS RESTORE OF VM FAILS WITH GVM1170E

Download Information: Version 8.1.2 IBM Spectrum Protectâ„¢ for Virtual Environments
Download Information: Version 7.1.8 IBM Spectrum Protectâ„¢ for Virtual Environments

APAR status

• Closed as program error.

Error description

• Performing a VM restore from the Spectrum Protect for Virtual
  Machines GUI fails with a pop up showing the error message
  GVM1170E.
  
  Customer/L2 Diagnostics:
  For this issue to be seen the VM being restored must have been
  restored back to the same VM name with a different casing. For
  example, Prodvm was restored to PRODVM. Then an attempt to
  restore the original VM data will fail with the GVM1170E message
  showing the current VM name.
  
  Enabling the VMCLI trace will show the
  
  FUNCTIONS 13:22:38,484 (132231870) ERROR Vmcli:797 ANS2809E The
  backupid
  '2911471013' in the input file does not match the vmname
  'Prodvm' being
  restored.
  #PARAM OBJECT=backupid:2911471013
  vmname:PRODVM::vmname:Prodvm-restore
  #CHILD vmname:PRODVM
  #CHILD newvmname:Prodvm-restore
  #ERROR ANS2809E The backupid '2911471013' in the input file does
  not match the vmname 'Prodvm' being restored.
  
  The query being issued will also be listed and it will show that
  it is being run with the new VM's name and not the old.
  DATA_ACCESS 13:22:38,500 (132231870) DEBUG DerbyTaskDao:105
  found task:
  Task: id:64881, typeId:5, date:2017-03-20 13:22:32.572, cmd: -f
  restore
  -t TSM --vmrestoretype noninstant --mounttype HELPDESK -I
  C:\Windows\TEMP\tmpFiles\ObjList1490030551580_466 -d
  VMWARE_WCS_WCS -o
  VMWARE_WCS_WCS_DM --user SYSTEM --mounthost 10.112.2.18, name:
  restore,
  descr:restore null, infile: backupid:2911471013
  vmname:PRODVM::vmname:Prodvm-restore
  
  Because the VM name is case sensitive the system will correctly
  identify the object/backupid as belonging to the VM Prodvm and
  return the GVM1170E error with the current, incorrect VM name,
  in this example 'PRODVM'.
  
  
  Tivoli Storage Manager Versions Affected:
  7.1,8.1
  
  Initial Impact: (high/med/low)
  Med
  
  Additional Keywords:
  TSM, TSM for VE, VMware, rename, restore
  

Local fix

• From the datamover node, use the client command line to perform
  the restore using the dmsc restore vm command.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Virtual Environments Data         *
  * Protection for VMware versions 6.3, 6.4, 7.1 and 8.1.0       *
  * running on all Microsoft Windows x64 and Linux x86_64        *
  * platforms                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware versions 8.1.2 and 7.1.8 on Windows x64 and Linux *
  * x86 platforms.                                               *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• VM name casing is now correctly processed during restore.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels

• R81W PSY

     UP

• R81L PSY

     UP

• R71W PSY

     UP

• R71L PSY

     UP