IBM Support

IT19894: PUREAPPLICATION SYSTEM: CALL HOME EMAIL NOTIFICATIONS DO NOT USE THE REPLY-TO ADDRESS CONFIGURED ON THE SYSTEM

A fix is available

IBM PureApplication System Version 2.2.3.0

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APAR status

  • Closed as program error.

Error description

  • The email notifications settings for Call Home under System >
System Settings > Service and Support Manager > Send
Notification, are sent out to all users configured
there.

However, the reply-to  address used to send out those
emails does not match the reply-to address set under System >
System Settings > Mail Delivery.

Further testing showed that Call Home notification emails are
sent using the reply-to that matches the first email address of
a PureApplication user in the list (internal or LDAP).

Local fix

  • Contact IBM support

Problem summary

  • Code has been added to check for the "reply-to" address
before using the email address associated to the admin
administrator ID.

Problem conclusion

  • A code fix is being provided in PureApplication System
and BlueMix Local System version 2.2.3.0.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT19894
    • 

  • Reported component name
    PAPP SYS 8382 I
    • 

  • Reported component ID
    5725G3200
    • 

  • Reported release
    222
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2017-03-27
    • 

  • Closed date
    2017-04-03
    • 

  • Last modified date
    2017-04-09
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    PAPP SYS 8382 I
    • 

  • Fixed component ID
    5725G3200
    • 



Applicable component levels


    

  • R223  PSY
       UP
    • 








      
              
                            

              

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Document Information


            

            


                        

            Modified date:
            

            09 April 2017
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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