IT19643: OPERATIONS CENTER DISPLAYS AN EMPTY LIST AND ANRG0202E IF THE BROWSER USES A LANGUAGE OTHER THAN ENGLISH

IBM Spectrum Protect Operations Center V8.1.1 Download

APAR status

• Closed as program error.

Error description

• When using the Operations Center to display a list of clients
  filtered on size and the browser uses a language other than
  English, it may return an empty list with the message
  "unable to retrieve data"
  (note: the above message has been translated to English but it
  will be shown as the browser language).
  
  Clicking on that message will display :
  
  ANRG0202E The JavaScript Object Notation object (JSON) being
  scanned by the IBM Spectrum Protect server is not in the
  correct format.
  Verify that the server is returning a valid JSON object.
  Detail: Unexpected character 'd' on line 1, column 2520
  (note: the above message has been translated to English but it
  will be shown as the browser language).
  
  The detail reason might also look like :
  "expecting either ',' or ']' on line 1, column 557"
  
  The above can be seen for eample when trying to display the
  Front-end capacity details for clients.
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect Operations Center 7.1.3 and later, and
  8.1.0 on all supported platforms
  
  Initial Impact: Low
  
  Additional Keywords: OC display error empty front-end capacity
  "spectrum protect" tsm ANRG0202E language different English
  

Local fix

• Bypass the problem by setting temporarily the browser language
  to English.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect Operations Center users who view    *
  * licensing info in languages other than English.              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.1. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, Linux, and Windows
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels