IT18781: GUI CONFIGURATION WIZARD DOES NOT REPORT VALIDATION FAILURES ON THE FILE LEVEL RESTORE CONFIGURATION PAGE

Download Information: Version 8.1.2 IBM Spectrum Protectâ„¢ for Virtual Environments

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect for Virtual Environments - Data
  Protection for VMware GUI configuration wizard does not display
  any message when the credentials for the Windows domain user
  needed for file-level restore fail the validation step.
  
  The wizard validates the credentials in the background with the
  client command :
  dsmc set password -type=domain <user> <password> -validate
  This command will return an error if validation fails.
  The error will be seen in the dsmerror.log of the Windows Mount
  Proxy node (node name ending with _MP_WIN).
  For example, in dsmerror.log :
  <timestamp> ANS5283E The operation was unsuccessful.
  
  in the Windows Mount Proxy trace :
  
  <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp
  (2968): =========> Entering psValidateWindowsUser()
  <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp
  (3054): psValidateWindowsUser(): Validating user <userid> in
  domain in.
  <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp
  (3064): psValidateWindowsUser(): LogonUser failed with windows
  system error = 1385.
  <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp
  (3073): psValidateWindowsUser(): Logon failure: windows system
  error other than unknown user name or bad password.
  <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp
  (3082): =========> psValidateWindowsUser(): Exiting, rc = 137
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect for Virtual Environments - Data Protection
  for VMware 7.1.3 and higher on Windows
  
  Initial Impact: Medium
  
  Additional Keywords: tsm sp tdp4ve tsm4ve flr domain permission
  validation
  

Local fix

• Use a domain user that has the needed privileges to allow
  file-level restore operations.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments component Data *
  * Protection for VMware GUI (Configuration Wizard) version     *
  * 7.1.1, 7.1.2, 7.1.3, 7.1.4, 7.1.6 and 8.1.0, running on      *
  * Microsoft Windows x64 platforms                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware GUI version 8.1.2 on all Microsoft Windows x64    *
  * platforms                                                    *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Added check so unknown errors are displayed in the GUI.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• VMGUI
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels

• R81W PSY

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