IT18682: PCOM: REMOTE DESKTOP PRINTER SESSION HANG ON CONVERT PDF DIALOG

Personal Communications 6.0.19
IBM Personal Communications 12.0.3

APAR status

• Closed as program error.

Error description

• PCOMM V12 on Windows7
  
  The customer log-on from a Windows7 PC to another Windows7 PC
  which PCOMM V12 installed using remote desktop service. On the
  Windows7 PC which has PCOMM V12, if the customer try to convert
  from a PDF file to a PDT file in the Printer Session of PCOMM
  V12.0 via remote desktop, the Printer Session goes to hang.
  This issue does not happen if the customer convert from PDF to
  PDT in the Printer Session on the local Windows7 ( Not log-on
  via remote desktop service ).
  
  I can recreate this issue on my Windows7 PC which log-on using
  remote desktop service with the following steps:
  1) Log-on from Windows7 to another Windows7 which has PCOMM V12
  using    remote desktop service.
  2) Start the Printer Session.
  3) Select 'File' --> 'Printer Setup...' on the Menu-Bar of PRT
  Seesion.
  4) Check 'Use PDT'
  5) Push 'Select PDT...' button.
  6) Push 'Convert PDF...' button.
  After the step 6, the PRT session goes to hang.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of Personal Communications on RDP with Windows 7 or    *
  * later operating systems                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * PCOMM would hang when accessed through RDP on Windows 7 or   *
  * later operating systems.                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  The hang occurred when the user opened the Convert PDF to PDT
  dialog. This happened due to COM libraries not being compatible
  with common dialogs (Convert PDF to PDT) since COM threads
  interfered with the Convert PDF to PDT dialog.
  

Problem conclusion

• Hang is resolved by making changes to PCSW32X.DLL module which
  ensure that we unload the COM libraries when this module unloads
  from the operating system.
  Fix scheduled for PCOM 6.0.19 Refresh Pack
  Fix scheduled for PCOM 12.0.3 Refresh Pack
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• PCSW32X
  

Fix information

• Fixed component name

  PCOMM COMBO-J

• Fixed component ID

  5639I700J

Applicable component levels

• R60G PSN

     UP

• RC00 PSN

     UP