IT18326: TPC PROBE FAILS WITH THE FOLLOWING ERROR : HWNEP0111E

IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• IBM Spectrum Control Storwize probe fails with the following
  error : HWNEP0111E The connection to the storage device failed.
  The error code is 5.
  Improve authentication failed error : HWNEP0111E
  
  ep_trace.txt shows:
  >
  2016-11-27 15:59:51.640+0200 Connection status for ip address
  is: SUCCESS   com.ibm.tpc.common.ep.svc.connect.TPCSecureSession
  openSession() EP-SubJob: 101
  2016-11-27 15:59:51.640+0200 Exit
  com.ibm.tpc.common.ep.svc.connect.TPCSecureSession openSession()
  EP-SubJob: 101
  2016-11-27 15:59:51.640+0200 Exit
  com.ibm.tpc.common.ep.svc.connect.TPCSecureSession
  openSession(String ip, String mechanism, String certLocation,
  String userName, String passPhrase, short numRetry, short
  waitSecond, String serverLocale) EP-SubJob: 101
  2016-11-27 15:59:51.640+0200 Exit
  com.ibm.tpc.ep.svc.IFSNapiEvents connectSVC() EP-SubJob: 101
  2016-11-27 15:59:51.640+0200 Entry
  com.ibm.tpc.ep.svc.IFSNapiEvents connectSONAS() EP-SubJob: 101
  2016-11-27 15:59:56.959+0200
  com.ibm.tpc.common.api.napi.NAPIConnectionException: rc = 5, msg
  = HWNEP0111E
  at com.ibm.tpc.ep.svc.IFSNAPI.connectSONAS(IFSNAPI.java:294)
  at com.ibm.tpc.ep.svc.IFSNapiEvents.run(IFSNapiEvents.java:129)
  at com.ibm.tpc.ep.base.EPLauncher$SubJobThread.run
  (EPLauncher.java: 191)
  com.ibm.tpc.ep.svc.IFSNapiEvents run() EP-SubJob: 101
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users probing Storwize devices    *
  * may encounter the following error : HWNEP0111E               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Spectrum Control Storwize device probe fails with the    *
  * following error : HWNEP0111E The connection to the storage   *
  * device failed. The error code is 5.                          *
  * This error is too generic and requires additional details    *
  * for the user                                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0014 - target May 2017
  
  Fixed in IBM Spectrum Control 5.2.14
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels