IT18297: NODE REPLICATION HANGS WHEN USING CLOUD CONTAINER STORAGE POOL POINTING TO SOFTLAYER.

8.1.1.100-IBM-SPOC-WindowsX64
8.1.1.100-IBM-SPOC-Linuxx86_64
8.1.1.100-IBM-SPOC-Linuxs390x
8.1.1.100-IBM-SPOC-AIX
8.1.1.000-IBM-SPSRV-WindowsX64
8.1.1.000-IBM-SPSRV-Linuxs390x
8.1.1.000-IBM-SPSRV-AIX
8.1.1.000-IBM-SPSRV-Linuxx86_64
7.1.7.100-TIV-TSMSRV-WIN
7.1.7.100-TIV-TSMSRV-SolarisSPARC
7.1.7.100-TIV-TSMSRV-Linuxx86_64
7.1.7.100-TIV-TSMSRV-Linuxs390x
7.1.7.100-TIV-TSMSRV-Linuxppc64
7.1.7.100-TIV-TSMSRV-HP-UX
7.1.7.100-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 1 (V8.1.1) Downloads
IBM Spectrum Protect Server V7.1.7.X interim fix downloads
IBM Spectrum Protect Server V7.1 Fix Pack 8 (7.1.8.000) Downloads

APAR status

• Closed as program error.

Error description

• When implementing cloud container storage pool using Softlayer,
  node replication may hang.
  
  Tivoli Storage Manager Versions Affected:
  IBM Spectrum Protect 7.1.3 and later.
  
  Customer/L2 Diagnostics
  Collect servermon outputs. Review the file instr.txt from the
  target server, there is an unusual high amount of time spent in
  CLOUD DELETE operation. For example,
  
  TOTAL SERVER SUMMARY
  Operation       Count  Tottime  Avgtime  Maxtime
  -------------------------------------------------
  Cloud Delete       77 40091.233  520.665 1237.273
  
  Also, in the FFDC.log, messages similar to the following can be
  seen:
  20:51:25.993 [2][ffdcutil.c][377][FFDCLogThread]:[11-11-2016
  20:51:25.993][ FFDC_GENERAL_SERVER_ERROR ]: (sdcloud.c:3244)
  com.tivoli.dsm.cloud.api.ProviderJClouds deleteBatch Unhandled
  HTTP exception: org.jclouds.http.HttpResponseException message:
  java.io.IOException: stream is closed connecting to DELETE
  SOFTLAYER_OBJECTS
  
  Initial Impact:
  High
  
  Additional Keywords:
  TSM replicate slow performance
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users with cloud storage     *
  * pools to SoftLayer.                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.7.100, 7.1.8, and 8.1.1.  *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71A PSY

     UP

• R71L PSY

     UP

• R71W PSY

     UP

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP